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  1. #1
    Fireside Member Kunuc1's Avatar
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    Oct 2014
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    British Columbia, Canada
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    Cool Industry leading customer service!

    Just wanted to take a minute to say thank you to Peter Kinden (Western Region SM of Reflection) & Micah Staley (GM of Reflection) for the help they provided my wife & I in the recent purchase of our Reflection 29RS fifth wheel. Their availability & time they spent answering my "numerous" technical questions in our search for the "right" fifth wheel is I believe unparalleled in the RV business. In our 6 month search we dealt with several other RV company reps & NEVER got even close to the level of genuine/real customer service that we did from these two @ Grand Design.
    We were aware very early on in our research that G.D. made a high quality product but it was the level of service & support that really closed the deal on our Reflection purchase. Service like that from a large company for an individual customer is rare... Thanks guys!!

    Brent & Angela

  2. #2
    Long Hauler LCBoyer's Avatar
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    Oct 2014
    Location
    Los Fresnos, Texas
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    I agree with everything you say. They answer questions quickly
    2018 Freedom Elite 24FE, 2 Yorkies, and my wife MARILYN, HAM call K0LCB. Traveling around this great country, making friends and seeing lot of beautiful and interesting places

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