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01-23-2015, 11:54 AM #1
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- Oct 2014
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- British Columbia, Canada
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Industry leading customer service!
Just wanted to take a minute to say thank you to Peter Kinden (Western Region SM of Reflection) & Micah Staley (GM of Reflection) for the help they provided my wife & I in the recent purchase of our Reflection 29RS fifth wheel. Their availability & time they spent answering my "numerous" technical questions in our search for the "right" fifth wheel is I believe unparalleled in the RV business. In our 6 month search we dealt with several other RV company reps & NEVER got even close to the level of genuine/real customer service that we did from these two @ Grand Design.
We were aware very early on in our research that G.D. made a high quality product but it was the level of service & support that really closed the deal on our Reflection purchase. Service like that from a large company for an individual customer is rare... Thanks guys!!
Brent & Angela
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01-23-2015, 12:56 PM #2
- Join Date
- Oct 2014
- Location
- Los Fresnos, Texas
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I agree with everything you say. They answer questions quickly
2018 Freedom Elite 24FE, 2 Yorkies, and my wife MARILYN, HAM call K0LCB. Traveling around this great country, making friends and seeing lot of beautiful and interesting places
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