Wow speechless on electrical in Solitude 379 FL

[Cate&Rob]

@ mburtsvt

Done already on our coach.

Rob

[TucsonJim]

I was at the factory this morning, and discussed this with them. They did say they are looking at this, but cautioned owners to be careful not to bundle 12v and 120v wires tightly together.

[Marc Hauser]

GDRV Owners,

Your posts on this issue have NOT gone unnoticed, and has definitely made it back to our entire Team regarding this issue.... The three GM's along with the help of Jerry McCarthy (VP) have now incorporated removing the "pass thru" bulk-head wall as part of our weekly quality audit on all products, and we are working with Production/Design Teams to come up with a viable solution... I will make it a point to stay on this issue and hopefully show you all noticeable improvements because of your help in bringing this to our attention..

As always, your input is TRULY VALUED and will always make a difference in how we approach our products in the future... Please feel free to call/email should anyone need any assistance..

Thanks again!!

Marc Hauser
General Manager
Grand Design RV
Office: (574) 825-8000 x2010
Cell: (951) 970-4975
[email protected]

[Canyonlight]

Marc--WOW !........another incredible example of GDRV stepping up. I just got off the phone with Micah Staley, Reflection product line GM, on another item and his feedback/our discussion was another stellar communication with GDRV.

Thank you, all for your sincere/prompt/courteous and much much more customer focus and continuing to set the RV world on fire !

Jim--thanks, for the update and you sharing this in person with the GDRV team. Have a safe travel home.


Dan

[Paul & Deb]

Holy cow. I think I love this company. Too bad I can't have my new Reflection serviced directly by them because once we're out here, we're at the whim of the dealer's service department. Just like my recent build 337 already has so many changes just since the 2015 model began being built. They really do listen, evaluate, adjust. I really think if they can keep this up they will have some kind of company.

Tip of my cap to you, Grand Design!

[Abqscott]

I am truly impressed with your dedication to not only do what is right for your very own customers, but what will undoubtedly change the RV industry forever causing the old school name brands to have to play a serious game of catch up. Thank you.

[Abqscott]

Thanks for that warning. Bundling 12v to 110v would be bad if you ever went to ground.

[offtohavasu]

Truly amazing! What more could you ask for from a company?

[CloseToRetirement]

Marc's response is why I own a Grand Design. To see a General Manager contributing to yet another thread is a true testament why Grand Design is different.

[Sandi]

Could we love this company any more!!!