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Thread: Puck Light Replacement Question

  1. #1
    Seasoned Camper Kamper's Avatar
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    Arrow Puck Light Replacement Question

    Just got some puck light replacements from you today. Does the fixture just pop out of the ceiling or is there a special method for releasing the spring clips? I don't want to damage the ceiling. Thanks
    Kamper
    Johnny & Mary
    Henderson, NC 4 Now
    2014 Solitude 369RL
    2015 Silverado 3500HD Crew Cab High Country
    24K Pullrite ISR 5th Wheel Hitch with Super Rails

    :cool:

  2. #2
    Manufacturer
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    Quote Originally Posted by Kamper View Post
    Just got some puck light replacements from you today. Does the fixture just pop out of the ceiling or is there a special method for releasing the spring clips? I don't want to damage the ceiling. Thanks
    Hi Johnny & Mary (@Kamper),

    Pull the puck light assembly down with equal force around the circumference, and the spring clips should retract and release the light from the ceiling panel.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  3. #3
    Seasoned Camper Kamper's Avatar
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    Thanks Janice!!!
    Kamper
    Johnny & Mary
    Henderson, NC 4 Now
    2014 Solitude 369RL
    2015 Silverado 3500HD Crew Cab High Country
    24K Pullrite ISR 5th Wheel Hitch with Super Rails

    :cool:

  4. #4
    fredandfred
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    I have one in the kitchen that half of it flickers badly. It's enough to drive you crazy. How do you go about getting a replacement?

  5. #5
    Site Sponsor JCR GD's Avatar
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    The easiest, quickest way is just call them

    Customer Support (direct) at (574) 825-9679

    Have your VIN handy
    Jim (& Sharon)
    2015 GD Momentum 385TH w/ Joy Rider shocks, Sailun 637s & 3" Garage extension.
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    Fireside Member MikeandLibby's Avatar
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    Just FYI fredandfred, I called customer support about a light that stopped working in my kitchen (under cabinet with switch type) and they told me that since my camper is still under warranty, all work (including light replacements) have to be done at a dealer. In other words, they can't send out the replacement part for you to repair yourself. My guess is that it's to control fraud or miss diagnosis. Let me know if you get a different answer though!


    Sent from my iPhone using Tapatalk
    Mike & Libby
    2017 Reflection 315RLTS
    2016 Chevy 3500 Diesel SRW

  7. #7
    Site Sponsor JCR GD's Avatar
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    The key is to tell them that to haul your trailer into a dealer how ever far away to sit on it for who knows how long just to replace a light, ridicules, please send it directly to me so I can be done with it!

    They have done it for me a couple of times, Good luck

    EDIT: of course you need to be within GD warrantee period.
    Jim (& Sharon)
    2015 GD Momentum 385TH w/ Joy Rider shocks, Sailun 637s & 3" Garage extension.
    2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
    The toys:
    2017 RZR XP 1000 EPS SE
    2018 Fiat Abarth Cabrio

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    I had a puck light go out. GD sent me 2 replacements ( the color was much warmer than the originals, so I assume it was so they matched after replacement). As Janice said you pull down on both sides. but, first pull from one edge and see where the springs are positioned and then be sure your fings are not where the springs are located. When the fixture comes out the springs snap down with significant force ( I thought I would lose a fingernail from it snapping on my finger tip).

    You have to pull with significant force and if it is over the kithcen area hutch like mine in our 303, the spring tips actually press against the board above it requiring added force. You might have to angle one spring to come out just a little ahead of the other one. I was initially concerned about breaking something. I was able to remove the one over the sofa more easily so I could see I would not break anything. Once again, really watch the fingers.
    Tom and Tanya
    Live in Alaska, currently winter in Texas Hill Country.
    303RLS

  9. #9
    Manufacturer
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    Quote Originally Posted by fredandfred View Post
    I have one in the kitchen that half of it flickers badly. It's enough to drive you crazy. How do you go about getting a replacement?
    Hi Jeff & Kathy (@fredandfred),

    We recommend that you contact the Parts Professionals at your RV dealer for replacement parts ordering/research assistance (as Grand Design RV does not sell parts retail direct). Or as @JCR GD advised in post #5, you are welcome to contact our Customer Support for parts research assistance (their contact information is in my signature, below). Thank you in advance...

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  10. #10
    fredandfred
    Guest
    Quote Originally Posted by GDRV Janice View Post
    Hi Jeff & Kathy (@fredandfred),

    We recommend that you contact the Parts Professionals at your RV dealer for replacement parts ordering/research assistance (as Grand Design RV does not sell parts retail direct). Or as @JCR GD advised in post #5, you are welcome to contact our Customer Support for parts research assistance (their contact information is in my signature, below). Thank you in advance...

    Best regards,
    ~ Janice
    Thanks Janice for the reply. You guys are always there. I appreciate it.

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