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Thread: Puck Light Replacement Question
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01-29-2015, 02:51 PM #1
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Puck Light Replacement Question
Just got some puck light replacements from you today. Does the fixture just pop out of the ceiling or is there a special method for releasing the spring clips? I don't want to damage the ceiling. Thanks
Kamper
Johnny & Mary
Henderson, NC 4 Now
2014 Solitude 369RL
2015 Silverado 3500HD Crew Cab High Country
24K Pullrite ISR 5th Wheel Hitch with Super Rails
:cool:
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01-30-2015, 02:20 PM #2
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Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
- Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv
- Twitter: https://twitter.com/granddesignrv
- Google+: https://plus.google.com/113479014558069639097
- LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
- Vimeo: https://vimeo.com/granddesignrv
- YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ
For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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01-30-2015, 03:12 PM #3
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Thanks Janice!!!
Kamper
Johnny & Mary
Henderson, NC 4 Now
2014 Solitude 369RL
2015 Silverado 3500HD Crew Cab High Country
24K Pullrite ISR 5th Wheel Hitch with Super Rails
:cool:
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07-26-2016, 01:58 PM #4fredandfredGuest
I have one in the kitchen that half of it flickers badly. It's enough to drive you crazy. How do you go about getting a replacement?
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07-26-2016, 02:51 PM #5
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The easiest, quickest way is just call them
Customer Support (direct) at (574) 825-9679
Have your VIN handyJim (& Sharon)
2015 GD Momentum 385TH - SOLD
For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
The toy:
2017 RZR XP 1000 EPS SE
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07-26-2016, 04:08 PM #6
Just FYI fredandfred, I called customer support about a light that stopped working in my kitchen (under cabinet with switch type) and they told me that since my camper is still under warranty, all work (including light replacements) have to be done at a dealer. In other words, they can't send out the replacement part for you to repair yourself. My guess is that it's to control fraud or miss diagnosis. Let me know if you get a different answer though!
Sent from my iPhone using TapatalkMike & Libby
2017 Reflection 315RLTS
2016 Chevy 3500 Diesel SRW
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07-26-2016, 04:18 PM #7
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The key is to tell them that to haul your trailer into a dealer how ever far away to sit on it for who knows how long just to replace a light, ridicules, please send it directly to me so I can be done with it!
They have done it for me a couple of times, Good luck
EDIT: of course you need to be within GD warrantee period.Jim (& Sharon)
2015 GD Momentum 385TH - SOLD
For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
The toy:
2017 RZR XP 1000 EPS SE
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07-26-2016, 07:06 PM #8
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I had a puck light go out. GD sent me 2 replacements ( the color was much warmer than the originals, so I assume it was so they matched after replacement). As Janice said you pull down on both sides. but, first pull from one edge and see where the springs are positioned and then be sure your fings are not where the springs are located. When the fixture comes out the springs snap down with significant force ( I thought I would lose a fingernail from it snapping on my finger tip).
You have to pull with significant force and if it is over the kithcen area hutch like mine in our 303, the spring tips actually press against the board above it requiring added force. You might have to angle one spring to come out just a little ahead of the other one. I was initially concerned about breaking something. I was able to remove the one over the sofa more easily so I could see I would not break anything. Once again, really watch the fingers.Tom and Tanya
Live in Alaska, currently winter in Texas Hill Country.
303RLS
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07-29-2016, 10:55 AM #9
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Hi Jeff & Kathy (@fredandfred),
We recommend that you contact the Parts Professionals at your RV dealer for replacement parts ordering/research assistance (as Grand Design RV does not sell parts retail direct). Or as @JCR GD advised in post #5, you are welcome to contact our Customer Support for parts research assistance (their contact information is in my signature, below). Thank you in advance...
Best regards,
~ JaniceMailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
- Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv
- Twitter: https://twitter.com/granddesignrv
- Google+: https://plus.google.com/113479014558069639097
- LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
- Vimeo: https://vimeo.com/granddesignrv
- YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ
For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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08-01-2016, 09:48 AM #10fredandfredGuest
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