Brand new Transcend 28mks PVC roof has lots of wrinkles (see pics) Is this normal?

[Frit1981]

GD is replacing the roof They stand by thier product.

[tgoranson]

My roof is flat with no wrinkles, air pockets or twisting. I do not see a good future with yours, I would request the dealer to make it right and get a GD rep involved before bigger problems come about. IMO.

[lvilla909]

Just got home with a new Transcend 28MKS. I went atop the roof and immediately noticed that the roof membrane has a lot of wrinkles with air bubbles all over on it. The salesperson said that is normal for a PVC roof membrane because it is not rubber or TPO. Can anyone tell me is it is normal or a defect on installation from the factory? See pictures.

I would post your issue on the Facebook Grand Design Owners Group page. Grand Design has 2 representatives that monitor most of the Grand Design Facebook groups and one of them will respond (Emily or Meagan). There have been a lot post "roof" postings lately.

[josh20]

My Transcend 2150's roof is flat. BTW, this may be a good time to have a better fan(s) installed.

[Cbsqrd]

In February 2019 we bought an Imagine XLS 22RBE. When we got home from the dealer about 270 miles away I noticed folds in the roof like this. I took pictures and sent them to the dealer (Lazy Days Tucson). No response. Contacted the dealer manager and was told a ticket had been put in with GD. Weeks later after hearing nothing, I finally contacted GD customer service. The person at GD told me no ticket had ever been submitted and to send him the pictures. A couple days later he emails me and says he sees no problem with the roof. I will forward this thread to the person at GD.

[terryriddle]

Just got home with a new Transcend 28MKS. I went atop the roof and immediately noticed that the roof membrane has a lot of wrinkles with air bubbles all over on it. The salesperson said that is normal for a PVC roof membrane because it is not rubber or TPO. Can anyone tell me is it is normal or a defect on installation from the factory? See pictures.

Take it back to the dealer and get a new roof!!!!!!!!!!!!!!!!

[ffkell]

The same issue with my new 295RL. The roof isn’t seated/ glued properly. GD is replacing the membrane etc under warranty. My local dealer has already received new product to replace it with.

[dougpb80]

I can’t open the picture, just has the attachment icon but no link. I have a new reflection 311Bhs and it also has a lot of wrinkles in the roof. Thought it was normal but I’m concerned now.

[Rgkeaney]

I can’t open the picture, just has the attachment icon but no link. I have a new reflection 311Bhs and it also has a lot of wrinkles in the roof. Thought it was normal but I’m concerned now.

Should not have wrinkles. Definitely should not have “a lot of wrinkles.”


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[ffkell]

This is only one area, I also have a bubble running the length of the camper along roof line. Contact you dealer for warranty work and start a claim with GD