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Thread: greystone fireplace trouble

  1. #1
    Left The Driveway
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    greystone fireplace trouble

    I need a little advice from some of you experts before I try to tackle an issue with my fireplace. We just took our new 369RL out for the first time this week. Most everything is working well except the fireplace. It bounces up and down, and when it does break out of that mode, it rolls backward to where the flame is going down instead of up. I think this is probably something I can fix, but was wanting to know if anyone else has advice on dealing with this problem before I tear in to it.

    Thanks
    Ron

  2. #2
    Long Hauler LCBoyer's Avatar
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    Sounds like the lights are loose
    2018 Freedom Elite 24FE, 2 Yorkies, and my wife MARILYN, HAM call K0LCB. Traveling around this great country, making friends and seeing lot of beautiful and interesting places

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    Site Sponsor Cate&Rob's Avatar
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    Hi Ron,

    I can't offer any advice on this, because I have never had to delve into one. But, I am curious as to how they work.
    If you end up digging into yours, could you post a few pictures along the way for those of us who will likely have to get into something similar, one of these days ?

    Thanks
    Rob
    Cate & Rob
    (with Border Collies Molly & Angel and their kitty Gracie)
    2015 Reflection 303RLS #792
    2014 F150 EcoBoost 4x4 Crewcab with Max Tow and Heavy Payload pkgs
    Whitby, Ontario, Canada

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    Site Sponsor Lingerlonger's Avatar
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    I haven't had that specific problem, but.......
    Mine stopped working, so I had to remove it. (Didn't want to take the 5W back to the dealer, so I just took the fireplace out.)
    There is a strip of trim, 3 sided, on the front. Use a screwdriver of both sides at the bottom to push it up a little. The trim piece will then lift off.
    There was one screw on each side, holding the frame in the cabinet. Remove those and the unit will come out. It is plugged into 110V in the back on the floor. There are some removable panels/covers on the back (and maybe sides) of the unit. I didn't mess with those, just took it to the dealer, and GDRV sent a new one.
    When I took the new one out of the box, and tested it before installing it in the cabinet, one of the bulbs had fallen out. I removed the cover where the bulbs are and replaced it.
    Simple process to reinstall it in the cabinet.
    It sounds like yours just has the flame thingy that has come loose. I suspect if you removed more of those panels on the back you can get to it.

    K
    Ken & Wilma
    Central Maryland
    2014 Reflection 337RLS #439
    2011 F250 CC 4x4

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    Left The Driveway
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    Thanks for the info. I will probably get into it next weekend. I don't want to take my whole unit back to the dealer either for just this problem, and Rob, I will take pics along the way if I do tear into it.

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    Quote Originally Posted by Ron & Suzi View Post
    Thanks for the info. I will probably get into it next weekend. I don't want to take my whole unit back to the dealer either for just this problem, and Rob, I will take pics along the way if I do tear into it.
    Wondering if you ever got into this. My fireplace rolls backwards and the more info the better before I tear into it.
    Thebohs
    Fort Worth, TX
    Grand Design 313RLTS
    VIN: 573TR3724F3301981

  7. #7
    Site Sponsor Dave and Monica's Avatar
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    Quote Originally Posted by Thebohs View Post
    Wondering if you ever got into this. My fireplace rolls backwards and the more info the better before I tear into it.
    I believe that the virtual flames are on a continuous driven roll of images that you're back lighting and can change the intensity of the lighting. I haven't had it out (nor do I want to) and see how anything would be accessed but I think that you may only need to switch leads on that image drive to reverse the direction.

    Dave
    Dave and Monica - Gore Bay, Ontario
    Vitus the Hungarian Vizsla
    2014 Reflection 337 RLS #129
    2008 F250 V10 CC Lariat RWD

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    Quote Originally Posted by Dave and Monica View Post
    I believe that the virtual flames are on a continuous driven roll of images that you're back lighting and can change the intensity of the lighting. I haven't had it out (nor do I want to) and see how anything would be accessed but I think that you may only need to switch leads on that image drive to reverse the direction.

    Dave
    Had mine out yesterday to see if there was anything I could do to fix my problem. There is a motor turning a rod (just like a BBQ spit). Attached to the length of the rod is aluminum foil sticking out about 1/2 inch in all directions. There are lights behind this spinning rod and the reflections and shadows caused by the spinning aluminum foil is what causes the "flames" (I wish I would have taken a picture). So my motor is simply turning the wrong direction. Problem is, there is a little tamper seal, so I'm not going to open her up and void the warranty.

    Anyone know my next step? Is this a dealer issue, Greystone issue, or GD issue?

    Thanks!
    Thebohs
    Fort Worth, TX
    Grand Design 313RLTS
    VIN: 573TR3724F3301981

  9. #9
    Site Sponsor Dave and Monica's Avatar
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    Does the wiring from the motor go to a junction box where you could access and reverse the leads?

    Dave
    Dave and Monica - Gore Bay, Ontario
    Vitus the Hungarian Vizsla
    2014 Reflection 337 RLS #129
    2008 F250 V10 CC Lariat RWD

  10. #10
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    Quote Originally Posted by Dave and Monica View Post
    Does the wiring from the motor go to a junction box where you could access and reverse the leads?

    Dave
    Didn't appear so...at least I didn't see one. But I was only able to take off the access panel used to change light bulbs. To remove the entire back (which is very easy) could mean voiding the warranty due to the anti-tamper seal.
    Thebohs
    Fort Worth, TX
    Grand Design 313RLTS
    VIN: 573TR3724F3301981

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