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  1. #11
    Site Sponsor Cate&Rob's Avatar
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    Hi Thebohs,

    Did your fireplace ever work correctly, or has it been like this from new ?

    Rob
    Cate & Rob
    2015 Reflection 303RLS

  2. #12
    Fireside Member
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    Feb 2015
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    Crowley (Fort Worth), TX
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    Quote Originally Posted by Cate&Rob View Post
    Hi Thebohs,

    Did your fireplace ever work correctly, or has it been like this from new ?

    Rob
    At the dealer and then at home it worked correctly. Then at some point (a few days after getting it home) I noticed it was going backwards. So I am baffled.
    Thebohs
    Fort Worth, TX
    Grand Design 313RLTS
    VIN: 573TR3724F3301981

  3. #13
    Site Sponsor Dave and Monica's Avatar
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    Nov 2013
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    Gore Bay, Ontario
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    Quote Originally Posted by Thebohs View Post
    Didn't appear so...at least I didn't see one. But I was only able to take off the access panel used to change light bulbs. To remove the entire back (which is very easy) could mean voiding the warranty due to the anti-tamper seal.
    I imagine that there's a junction box where the 120V supply comes in and connects to the wiring for the heater coil and fan, light and drive motor. I searched and found a number to call for info... (574)-971-4492. That's probably the next step.

    Dave

    Edit: Here's a link to their website... http://wayinterglobal.com/portfolio/...-and-trim-kit/
    Last edited by Dave and Monica; 03-30-2015 at 09:31 AM.
    Dave and Monica - Gore Bay, Ontario
    Vitus the Hungarian Vizsla
    2014 Reflection 337 RLS #129
    2008 F250 V10 CC Lariat RWD

  4. #14
    Fireside Member
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    Quote Originally Posted by Dave and Monica View Post
    I imagine that there's a junction box where the 120V supply comes in and connects to the wiring for the heater coil and fan, light and drive motor. I searched and found a number to call for info... (574)-971-4492. That's probably the next step.

    Dave
    Thanks! I went to their website and sent them an email but haven't heard back. I will call them tomorrow once I have all the pertinent details (model/serial no).

    Thanks again!
    Thebohs
    Fort Worth, TX
    Grand Design 313RLTS
    VIN: 573TR3724F3301981

  5. #15
    Left The Driveway
    Join Date
    Jan 2015
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    Batesville, MS
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    I did get into mine. GD sent me a new control board to install. They also sent me a owners manuel with pictures of the inner workings. I did notice the tamper seal, but since GD sent me the part I decided to go ahead. Replacing the board did not fix my problem, so I decided to just leave it alone for now. If I do find the fix, I will let you know.

  6. #16
    Fireside Member
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    I emailed them about the fireplace and a decal issue and they put it in my record so that I can take it and have it repaired at a later date, due to me and the trailer being out of state.
    Thebohs
    Fort Worth, TX
    Grand Design 313RLTS
    VIN: 573TR3724F3301981

  7. #17
    Site Sponsor Ciaran1's Avatar
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    Mar 2015
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    Mine quit after one week of use. Unit is now totally dark. Will take back to dealer. Chinese crap!
    Steve and Bonnie
    Appomattox, VA
    2014 Reflection 337RLS
    VIN: 573FR3624E3300391
    2013 Ram 3500 Dually

  8. #18
    Site Sponsor Ciaran1's Avatar
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    Dealer coordinated with Graysone to change/replace 3 different parts (over two week period). Fireplace still did not work. I called GD, filled them in on the situation. Jerry immediately agreed to send me a new unit that I can install myself rather than leave it at the dealer another week. Great customer service, happy camper.
    Steve and Bonnie
    Appomattox, VA
    2014 Reflection 337RLS
    VIN: 573FR3624E3300391
    2013 Ram 3500 Dually

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