I need a little advice from some of you experts before I try to tackle an issue with my fireplace. We just took our new 369RL out for the first time this week. Most everything is working well except the fireplace. It bounces up and down, and when it does break out of that mode, it rolls backward to where the flame is going down instead of up. I think this is probably something I can fix, but was wanting to know if anyone else has advice on dealing with this problem before I tear in to it.

Thanks
Ron