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Thread: Slide outs moving when raising jacks

  1. #1
    Left The Driveway
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    Slide outs moving when raising jacks

    Last time we went out, our slides were moving when raising the jacks. Tried many things, got frustrated and called the dealer and the sales rep. We ended up bypassing the slides to get the trailer folded up and went on our trip, dealer thinks there is trash of some kind in the lines. Everything works ok now, but our dealer is going to charge me to look at this even though the trailer is under warranty. Very frustrating as I have had to fix items myself while traveling and when our trailer has gone in for warranty work the dealer says some things are better off if I fix them because Grand Design wont authorize repairs.

  2. #2
    Site Sponsor thompsons 369rl's Avatar
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    Sounds like it's time for GD to step in and make it right. They have your back even if the dealer is giving you the runaround. Wouldn't it great if dealers got fined like NFL players get fined (suspension might be counter productive but I bet it would get the message across) when it's determined they committed a blatant and intentional foul against the consumer.
    Andy & Julie
    Gig Harbor, Wa
    2014 Solitude 369RL S/N 104
    2012 F350 SWR 4x4 CC 6.7 Diesel

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    Fireside Member
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    Dealers are the thorn in the side of the manufacturers. It is amazing a "service" industry can be so bad all over the U.S.

  4. #4
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    Quote Originally Posted by gtcoleman View Post
    Last time we went out, our slides were moving when raising the jacks. Tried many things, got frustrated and called the dealer and the sales rep. We ended up bypassing the slides to get the trailer folded up and went on our trip, dealer thinks there is trash of some kind in the lines. Everything works ok now, but our dealer is going to charge me to look at this even though the trailer is under warranty. Very frustrating as I have had to fix items myself while traveling and when our trailer has gone in for warranty work the dealer says some things are better off if I fix them because Grand Design wont authorize repairs.
    Hi @gtcoleman,

    May I ask you to add your 17-digit RV VIN to the "About Me" section of your forum profile, or send me a private message with your name, phone number and 17-digit RV VIN? We would need that information to research your concerns. Thank you in advance...

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
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    - Website: www.granddesignrv.com

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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  5. #5
    pilotkev
    Guest
    Mine has been at dealer for 3 weeks when I called today the service advisor told me the repairs had not been approved and it was going to be around a thousand dollars to fix !!!! One call to GD the dealership called 20 mins later and told me they were able to get the problems approved for repair,, I told her that I knew because I had just got of the phone with GD ;-) there was a long pause and silence on the other end of the line. I am in the service a
    Industry ( commercial air conditioning) and I know warranty tactics exercised by other service companies, obviously the RV service industry is no different I can tell you I have never seen a company stand up for their product like GD does, it is rare these days !!

  6. #6
    Big Traveler offtohavasu's Avatar
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    Pilot, sounds like the classic case of take the money and run from the stealership.

  7. #7
    Left The Driveway
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    Hello Janice, I have updated my information with our vin number. Hopefully you will be able to help us out.

    Thanks

    Glenn

  8. #8
    Manufacturer
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    Quote Originally Posted by gtcoleman View Post
    Hello Janice, I have updated my information with our vin number. Hopefully you will be able to help us out.

    Thanks

    Glenn
    Hi Glenn (@gtcoleman),

    Thank you for adding your unit information! The conditions you describe can be caused by debris in the hydraulic system or by a bad metering valve (located on the doorside, front jack leg in the LP compartment). Both are warrantable items.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  9. #9
    Left The Driveway
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    Hi Janice, thanks for the reply. My problem is that it does not happen all the time and the dealer is going to charge me to look at the unit but if they cannot replicate the problem then I am stuck with the bill. They already have tried to do this once and we complained about it to them. I need to get this fixed before my warranty runs out, but it is getting to be a pain in our sides at the selling dealer ship.

  10. #10
    Manufacturer
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    Quote Originally Posted by gtcoleman View Post
    Hi Janice, thanks for the reply. My problem is that it does not happen all the time and the dealer is going to charge me to look at the unit but if they cannot replicate the problem then I am stuck with the bill. They already have tried to do this once and we complained about it to them. I need to get this fixed before my warranty runs out, but it is getting to be a pain in our sides at the selling dealer ship.
    Hi Glenn (@gtcoleman),

    Please contact our Customer Support team directly for directions on how to proceed... Their phone number is (574) 825-8679.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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