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Thread: Theater Seats, again

  1. #1
    WishUponanRVStar!
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    Theater Seats, again

    I am a little disappointed. We have the 2014 369RL. We have the same tearing issues on the theater seats that so many others have. Unike others, Grand Design and the chair manufacturers are NOT taking care of the problem. Its the issue where there's no padding between the frame and the material causing the material to tear. I don't want it to get worse, so its costing us $350 to have repaired. Did other folks who had this problem get it taken care of within the first year? Ours has been at Tampa Lazydays since Jan. 7. We've had the unit since Jan 3, 2014.

  2. #2
    Big Traveler
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    My wife and I have both been to upholstery school. $350 seems a little expensive for such a little repair.

    The manufacturer needs to make some quick changes in their frame design to avoid such problems. No excuses accepted.

  3. #3
    Traveling Piper
    Guest
    We just got a 350 and I see these posts and flashbacks of the last trailer come to my mind. YIKE We have the 4 recliners together- is that what you are calling theater seating ? I am not sure to the extent of the problem, but if I see it occurring on ours, is it something that I can repair using a large upholstery needle and heavy thread with some added padding underneath? We have chosen to do whatever we can do to not have our trailer back at the dealers ( 2 hours away) if we can do the repairs ourselves. Do you think this repair is "doable" ?

  4. #4
    Manufacturer
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    Quote Originally Posted by WishUponanRVStar! View Post
    I am a little disappointed. We have the 2014 369RL. We have the same tearing issues on the theater seats that so many others have. Unike others, Grand Design and the chair manufacturers are NOT taking care of the problem. Its the issue where there's no padding between the frame and the material causing the material to tear. I don't want it to get worse, so its costing us $350 to have repaired. Did other folks who had this problem get it taken care of within the first year? Ours has been at Tampa Lazydays since Jan. 7. We've had the unit since Jan 3, 2014.
    Hi @WishUponanRVStar!,

    May I respectfully ask you to add your full 17-digit RV VIN to the "About Me" section of your forum profile? Having that information will help us research your questions in a more timely manner. Thank you in advance...

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  5. #5
    Manufacturer
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    Quote Originally Posted by WishUponanRVStar! View Post
    I am a little disappointed. We have the 2014 369RL. We have the same tearing issues on the theater seats that so many others have. Unike others, Grand Design and the chair manufacturers are NOT taking care of the problem. Its the issue where there's no padding between the frame and the material causing the material to tear. I don't want it to get worse, so its costing us $350 to have repaired. Did other folks who had this problem get it taken care of within the first year? Ours has been at Tampa Lazydays since Jan. 7. We've had the unit since Jan 3, 2014.
    Hi @WishUponanRVStar!,

    My understanding is that you are working with our Customer Support to resolve, so unless I hear differently from you will consider this closed/handled.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  6. #6
    Manufacturer
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    Quote Originally Posted by Traveling Piper View Post
    We just got a 350 and I see these posts and flashbacks of the last trailer come to my mind. YIKE We have the 4 recliners together- is that what you are calling theater seating ? I am not sure to the extent of the problem, but if I see it occurring on ours, is it something that I can repair using a large upholstery needle and heavy thread with some added padding underneath? We have chosen to do whatever we can do to not have our trailer back at the dealers ( 2 hours away) if we can do the repairs ourselves. Do you think this repair is "doable" ?
    Hi @Traveling Piper,

    Different seats. Before starting, you may want to contact Lippert Interior Solutions directly for repair guidance (if needed) at (574) 312-7361.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  7. #7
    WishUponanRVStar!
    Guest
    Thank you Janice. I have updated our info for the future. I have received a call from customer service yesterday and thank you to your department for getting things on track. I have learned a lesson this winter. Call GDCS first! In no way shape or form did the difficulties this winter detract from the enjoyment of our coach. We are very happy with our Solitude.Thanks again.

    Al and Karen Phillips

  8. #8
    Manufacturer
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    Quote Originally Posted by WishUponanRVStar! View Post
    Thank you Janice. I have updated our info for the future. I have received a call from customer service yesterday and thank you to your department for getting things on track. I have learned a lesson this winter. Call GDCS first! In no way shape or form did the difficulties this winter detract from the enjoyment of our coach. We are very happy with our Solitude.Thanks again.

    Al and Karen Phillips
    Hi Al and Karen (@WishUponanRVStar!),

    You are very welcome, glad we could help!

    Happy camping!!

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  9. #9
    Traveling Piper
    Guest
    Thanks for the info Janice. All looks great so far. Love our 350m

  10. #10
    Manufacturer
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    Quote Originally Posted by Traveling Piper View Post
    Thanks for the info Janice. All looks great so far. Love our 350m
    Hi @Traveling Piper,

    You are welcome, and very glad to hear you are enjoying your Momentum 350M!!

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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