Furrion.com -- stay away

[ranchdog]

Most incompetent operation on the web. Registered my account on 2/24/15. Have confirming email. Ordered Wireless Observation System (#FOS48TA-BL) on 2/24/15. Received order complete email on 2/25/15. Tried to logon to Furrion.com to check status of order 3/2/15. Userid and password not valid even though I went to the trouble of cutting and pasting from the confirmation email they sent me. Registered my account again 3/2/15. Unable to check on order. Called U.S. customer service number for Furrion this morning 3/3/15 and on second call got a young lady that couldn't find the order and had to call Furrion to check on it. According to the Furrion.com website this was Furrion customer service that I was calling. She did call me back to say that the item I had ordered was backordered until 3/18/15. There was never any communication from Furrion that it was backordered. Cancelled order. My advice to all of you is to stay from Furrion.com. Site is extremely slow, terribly designed and obviously maintained by the most incompetent staff on the Internet. A group of kindergarten children could do better. Will find someone else who sells a backup camera that actually works as an Observation System when traveling down the highway. Will let you know.

Can't imagine how a great operation like Grand Design got hooked up with this junk.

[GD350M]

I agree. I purchased a backup camera, installed it, turned it on and it didn't work. Called furrion to get tech support, but no live tech support. Left message to call back (Voice info put in) but never received a call back........2 months later. I long ago returned the camera to where I bought it as it was garbage.

[LCBoyer]

Bid system,lowest bidder within specifications gets the bid

[gbalterian]

lol thats an intense rant! I have GD with a Furrion pre-wired bracket. after reading this thread i called their customer service and the lady told me that Furrion has two options for cameras that fit the bracket. One is a backup camera (FRC12TA-BL) and is intended for backup use only and the other is an observation system (FOS48TA-BL) that works going down the road and for high speed observation. The difference being the observation camera has an upgraded internal CPU and an external antenna but is $100 more. I looked on their website and it stated they were out of stock and the expected delivery date was the 18th March so i took to ebay and found one for the same price as the backup camera ($399). Installed it and it works perfectly! very happy with it.

[GD350M]

How far of a distance do you say the camera is to your monitor in the truck? My unit is 40' long to the back of the camper + 10' from the front of the camper to the place where the monitor sits. So a total of about 50'

[gbalterian]

How far of a distance do you say the camera is to your monitor in the truck? My unit is 40' long to the back of the camper + 10' from the front of the camper to the place where the monitor sits. So a total of about 50'

It's about 50' as well. The instruction manual states it works over 100' so you should be good.

[Aljac2323]

lol thats an intense rant! I have GD with a Furrion pre-wired bracket. after reading this thread i called their customer service and the lady told me that Furrion has two options for cameras that fit the bracket. One is a backup camera (FRC12TA-BL) and is intended for backup use only and the other is an observation system (FOS48TA-BL) that works going down the road and for high speed observation. The difference being the observation camera has an upgraded internal CPU and an external antenna but is $100 more. I looked on their website and it stated they were out of stock and the expected delivery date was the 18th March so i took to ebay and found one for the same price as the backup camera ($399). Installed it and it works perfectly! very happy with it.

purchased the same camera. Went to install it today and cannot get it work. Is you camera light on once it's plugged in? Did you have any problems syncing the camera to the monitor? I am feeling that my camera does not have power or is bad. Please advise and thanks. Any suggestions will greatly be appreciated.

[TucsonJim]

purchased the same camera. Went to install it today and cannot get it work. Is you camera light on once it's plugged in? Did you have any problems syncing the camera to the monitor? I am feeling that my camera does not have power or is bad. Please advise and thanks. Any suggestions will greatly be appreciated.

First of all, it's very important to remove the fuse for the camera when plugging it in. If you didn't, it's highly likely that the fuse opened and needs to be replaced. The fuses are located in different spots depending on the year and model of trailer you have. when the camera is plugged in, there will be a blue light illuminated on the camera. It that is not there, you can check the trailer side of the plug with a DVM to make sure you have power. If you have power and the camera's blue light doesn't illuminate, then you likely have a dead camera.

Jim

[GD350M]

Turn the running lights on, on your camper. The camera gets its power from the lights

[roadkingfl]

My camera works without the trailer and truck being connected.