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  1. #1
    droidguru
    Guest

    Angry 2015 Grand Design 323BHS SlideOuts

    Good day GD'ers,

    You all may remember me as the guy who had a dining room (passenger side) slide-out extend on his very first trip but it wouldn't retract (it would not retract manually either). Stuck on the camp site on a weekend and no help in sight, it took six large men to inch the slide in as we all spent the next hour pushing, little by little until the slide was far enough in to make the long haul to the dealer. GD worked with my dealer to get the problem fixed relatively fast and just in time for my second trip which was a success. The problem a stripped actuator, I was told that these things happen from time to time. There is really nothing you can do it is an anomaly.

    So to recap took delivery, went on our inaugural trip, slide-out extended when we arrived but would not retract when we left. It was also in the shop for two more months over the winter (panel replacement and tire bead leak).

    After the second trip we winterized (took it to the shop for the above two other reference repairs) and through the remainder of the winter of 2014-2015 did not touch the rig.

    Fast forward to today (3/15) I extended the slides to pack for our first trip of the season. After I completed packing I started bringing the slides in one by one. It didn't take long before I just started laughing out loud. When I get mad or frustrated I have different levels of disgust, laughing in this situation means I am at my wits end.

    This time it was a different slide, the kitchen slide (driver side). Seems to be the same issue (extends fine, but won't retract).

    Again lets recap. Number of camping trips = 2 (Number of broken slides = 2). I really can't believe it! I just looked at my wife and screamed you have got to be kidding me. There has got to be a design flaw with these slides, I mean what are the chances?

    There is absolutely no excuse for this. Someone needs to be held accountable. I understand there are no lemon laws when it comes to RV's but this is the second most expensive purchase I have made in my entire life, and it is by far one of the worst performing to date. Shouldn't we expect more as consumers? I'm beginning to think that fixing something (standing behind your product is great) but when should we demand it works from the outset? What am my supposed to do? How can I trust a company who has failed me twice when rigs I spent half as much for didn't have nearly as many problems? (end rant).

    So tomorrow morning I will call GD and start this process again, only this time we can't even budge the slide so I'm assuming they won't recommend I drive it with the slide out, so hopefully they will send someone to my house to fix the problem. I purchased it in Oct 2014 so it is still well within the warranty period. But seriously how much luck can one guy have?

    Most of you will most likely chime in GD will get this fixed for you, just hang in there but at this point I'm almost to the mindset of asking my dealer how much he will give me for it in a trade and going in a different direction. I know I'll lose a lot of money in the deal but I just can't be left with continual major issues like this after my warranty is up in Oct 2015, also I really can't keep worrying about cancelling trips while my rig is in the shop for months at a time.

    All of that said I will use this thread to update you all on my progress. My first trip is scheduled for April 4th so hopefully we can get it repaired by then or else I'll have to cancel. This time I will also do a better job of documenting each step (the who, when, what, where and how). So that others can see what steps are taken when someone is in my position. At least my rig is at my house, so I'm not getting charged while I wait for answers.

    Hopefully this gets resolved ASAP. Enjoy the rest of your Sunday I'll do my best to provide an update after I talk to GD tomorrow afternoon.

  2. #2
    Seasoned Camper Lingerlonger's Avatar
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    Hang in there, droidguru. Try to keep in mind why you bought a GDRV in the first place. (I know that's easy for me to say.)

    I see that you and I are using the same dealer.
    I have found that it is better to talk directly to the Service Manager, Keith, after the service advisors write up your ticket. The advisors seem mainly interested in getting you out of their hair as soon as they can. The Shop Foreman, John, is also a good guy to talk to once you get it on site.
    I had an appointment for some warranty work on March 10, but couldn't get my rig out of a snow bank in the storage lot.
    I had no problem rescheduling it for March 26th.
    The first time I took it in last summer, they gave me the same story about GDRV being slow and difficult to work with on warranty matters.
    I have since come to believe they were just using that as a delaying tactic to cover their being overworked.

    You can send me a PM if you want more.

    K
    Ken & Wilma
    Central Maryland
    2014 Reflection 337RLS #439
    2011 F250 CC 4x4

  3. #3
    droidguru
    Guest
    Thanks K. I will print this out and take your advice, however right now unless GD gives me permission to drive it an hour and a half with the slide open I won't have to worry about any of this. I am hoping I can somehow get it repaired where it is sitting or at least get someone to come out and get the slide in so I can at least get it to the dealer. What ever happens we have two trips scheduled prior to Memorial Day and I don't have high hopes for either. Still I will try to remain optimistic. Thanks again for the advice. Happy Camping.

  4. #4
    Seasoned Camper Lingerlonger's Avatar
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    I agree. You're gonna have to try to get GD Customer Svc to authorize (in advance) having a mobile RV tech come out and at least get the slide retracted. Maybe they will have a recommended local person.
    Good Luck!
    K
    Ken & Wilma
    Central Maryland
    2014 Reflection 337RLS #439
    2011 F250 CC 4x4

  5. #5
    Manufacturer
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    Quote Originally Posted by droidguru View Post
    Good day GD'ers,

    You all may remember me as the guy who had a dining room (passenger side) slide-out extend on his very first trip but it wouldn't retract (it would not retract manually either). Stuck on the camp site on a weekend and no help in sight, it took six large men to inch the slide in as we all spent the next hour pushing, little by little until the slide was far enough in to make the long haul to the dealer. GD worked with my dealer to get the problem fixed relatively fast and just in time for my second trip which was a success. The problem a stripped actuator, I was told that these things happen from time to time. There is really nothing you can do it is an anomaly.

    So to recap took delivery, went on our inaugural trip, slide-out extended when we arrived but would not retract when we left. It was also in the shop for two more months over the winter (panel replacement and tire bead leak).

    After the second trip we winterized (took it to the shop for the above two other reference repairs) and through the remainder of the winter of 2014-2015 did not touch the rig.

    Fast forward to today (3/15) I extended the slides to pack for our first trip of the season. After I completed packing I started bringing the slides in one by one. It didn't take long before I just started laughing out loud. When I get mad or frustrated I have different levels of disgust, laughing in this situation means I am at my wits end.

    This time it was a different slide, the kitchen slide (driver side). Seems to be the same issue (extends fine, but won't retract).

    Again lets recap. Number of camping trips = 2 (Number of broken slides = 2). I really can't believe it! I just looked at my wife and screamed you have got to be kidding me. There has got to be a design flaw with these slides, I mean what are the chances?

    There is absolutely no excuse for this. Someone needs to be held accountable. I understand there are no lemon laws when it comes to RV's but this is the second most expensive purchase I have made in my entire life, and it is by far one of the worst performing to date. Shouldn't we expect more as consumers? I'm beginning to think that fixing something (standing behind your product is great) but when should we demand it works from the outset? What am my supposed to do? How can I trust a company who has failed me twice when rigs I spent half as much for didn't have nearly as many problems? (end rant).

    So tomorrow morning I will call GD and start this process again, only this time we can't even budge the slide so I'm assuming they won't recommend I drive it with the slide out, so hopefully they will send someone to my house to fix the problem. I purchased it in Oct 2014 so it is still well within the warranty period. But seriously how much luck can one guy have?

    Most of you will most likely chime in GD will get this fixed for you, just hang in there but at this point I'm almost to the mindset of asking my dealer how much he will give me for it in a trade and going in a different direction. I know I'll lose a lot of money in the deal but I just can't be left with continual major issues like this after my warranty is up in Oct 2015, also I really can't keep worrying about cancelling trips while my rig is in the shop for months at a time.

    All of that said I will use this thread to update you all on my progress. My first trip is scheduled for April 4th so hopefully we can get it repaired by then or else I'll have to cancel. This time I will also do a better job of documenting each step (the who, when, what, where and how). So that others can see what steps are taken when someone is in my position. At least my rig is at my house, so I'm not getting charged while I wait for answers.

    Hopefully this gets resolved ASAP. Enjoy the rest of your Sunday I'll do my best to provide an update after I talk to GD tomorrow afternoon.
    Hi @droidguru,

    Please add your 17-digit RV VIN to the "About Me" section of your forum profile. We will need this information in order to research your concerns. Thank you in advance...

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  6. #6
    droidguru
    Guest
    I added the VIN as requested.

  7. #7
    droidguru
    Guest
    Just an update on this. I am still in holding mode. I talked to Jerry at GD, he was very nice and assured me GD would try and make it right. GD did not have a recommendation for remote service so I called around to the five closest dealers and another two repair places. Four dealers said they couldn't help me, Keith at Beckley's never returned my call after the voice-mail I left. I suspect they can't help me either but with the amount of business I am bringing them you would expect a call back when you are told to expect one, but I digress. The other repair guys gave the same answer I am out of luck. Last time this happened we were able to hold the in button down and get four large guys to press hard on the slide and move it back in an inch at a time. Took about 20 mins all in all. This is the largest and heaviest slide however so we can't get it to budge. I will see if Beckley's returns my call tomorrow. If not it looks like I will be fixing this one on my own which I am not thrilled about. If I go that route I will do my best to post some pictures of the process so that others may some day profit from my absolute horrible experience. I know there are no RV lemon laws but I believe someone should be held accountable for my time and trouble. Be it GD or Lippert there really needs to be some accountability for failure of parts at this rate. Obviously this is a very poor design or assembly or perhaps someone just roughed it up prior to me taking delivery. Whatever the reason pardon the pun I am not a happy camper right now. Another update to follow shortly.

  8. #8
    Site Sponsor Cate&Rob's Avatar
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    Hi droidguru,

    You may have tried this, but I didn't see it specifically mentioned in you description of what's going on . . .
    The slides have manual over ride procedures described in the Lippert Manual.
    In this case specifically the following . . .

    "The Lippert Electric slide comes with a manual override system. Locate the crank extension with pin outside of the chassis main rail underneath the unit on the end of the motor. This
    is where the crank handle (standard fifth wheel landing gear crank handle or 3/4” socket and ratchet fits on to allow the manual extension/retraction of the room. Simply take the crank handle (through-frame models) or wrench, ratchet or drill with a nut driver (in-frame models) and rotate it clockwise to retract and counterclockwise to extend slide-out. It is important to note that you DO NOT need to attempt to disengage the motor as the actuator is “manual ready.” Just hook up and crank."

    You should probably read this entire section of the manual for full details of what you are dealing with, but one important point is to completely disconnect all power (battery and shore power since the converter can produce 12V even with the battery disconnected) before attempting this.

    Rob
    Cate & Rob
    2015 Reflection 303RLS

  9. #9
    droidguru
    Guest
    Rob,

    First and foremost thanks. I did try this with no luck. That leads me to believe the problem is the same as last time (stripped actuator). It does extend and also you can crank extend it manually as you described however no luck in the inward direction either automatically or with the process you listed above.

    This leads me to another question, how come the actuator always seems to strip so the slide can't be retracted? You would think there is a 50/50 chance and I would much rather have it stuck in than out. In the current state I have no real options other than attempt a repair.

    Good news is even though I have never had a major repair in any of my RV's, outside of this GD, I do have a tremendous amount of luck with car repairs. I have done all the regular maintenance on all of my vehicles for years from brakes, exhaust and radiator replacements. Hopefully this isn't a case of beer type of problem, I would be happy if we are in one weekend six pack territory.

  10. #10
    Site Sponsor Cate&Rob's Avatar
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    Hi droidguru,

    This situation raises my curiosity since we have similar rigs. My slides are going in and out but the kitchen slide mechanism is obviously working hard. Squealing and not moving smoothly. GD advised graphite based lubricant which I tried . . . no change. The howling seems to be coming from inside the frame rail which is covered by the belly pan.

    The "stripped actuator" doesn't seem to make sense. If it were truly stripped, it should no be able to drive or resist in either direction. Is there any chance that the electric drive is powered up and trying to drive the slide out, while you are trying to manually drive it in ? . . . thus my thought about disconnect all power.

    Looking at the "manual drive system" on the outside of the frame, I would be trying a LONG breaker bar on the pinion drive that is supposed to be able to move the rack.

    Good luck !

    Rob
    Cate & Rob
    2015 Reflection 303RLS

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