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03-01-2021, 02:13 PM #21
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Warranties and insurance are pushed more by many companies. That's because those are 100% profit. Compared to how many policy's they sell not many actually use them. Means they figure everything they collect off of you is profit. Some years ago there was a lot of talk about how much dealers get paid for warranty work. I don't remember now how much GD was paying but it was a lot more than any other manufacture. They also pay right away which is unheard of. Dealers really don't have a right to complain.
Marcy & Gary
2014 Grand Design - Reflection 303RLS
2022 GMC 3500 Denali Duramax Longbed SRW
2015 GMC Denali 3500 - Retired
2003 F350 - retired
Michigan
We're in trouble now, the dog are bloggin'!
https://3dogsandatrailer.wordpress.com/
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03-01-2021, 04:57 PM #22
You are exactly right. And how much of the "warranty" work is really issues that should of been taken care of at the dealership before the buyer took delivery of the trailer.
Let's say you are the dealer. You get a trailer in and it needs three things fixed. If you can sell the trailer without having to fix those three things (taking up your service department's time), then you can let the buyer discover the issues, bring the trailer back in, and get factory reimbursed for actually fixing the three issues. Makes sense to me!
The pendulum will eventually swing on the RV business. I don't look for that to happen near term.2020 Reflection 273MK
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03-01-2021, 06:30 PM #23
- Join Date
- Nov 2018
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- Middle Georgia
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Pendulum hasn't swung in what.. forever???
I agree - won't happen near term. Doubtful in my lifetime.
MikeIm Mike Willoughby, and I approve this message.
2017 Ram 3500 CTD (aka FRAM)
2019 Grand Design Reflection 367BHS
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03-06-2021, 02:44 PM #24
I had a finance guy do very similar to me once for a vehicle purchase... The second time he did, I told him politely if he delays and distracts completing this transaction once more by pitching tack-ons of truly no tangible value to me, I was walking out (it was 10:45pm). Dumb SOB did, and I stood up, tore up the paperwork, walked out the door and was waiting at the traffic light at the dealership when the GM came frantically knocking on my window... He asked me what they could do to save the sale, and my answer was to hire personnel who respect the customer's request and drove away for home. They REALLY do not like losing a say past the threshold hour. Needless to say, I ended up ordering the exact same vehicle they had on the lot at another dealership, and when it came in it worked out to my advantage as the incentives were better!
From that experience on, I always make it clear I do not want to discuss ANY add-ons/protections/accessories up front. Some tips I have:
1) always shop pre-approved from your bank/credit union and give them opportunity to beat the terms;
2) cash is not king in major purchases and can be quite the opposite in negotiating the best purchase price (you can most frequently pay off financing early without penalty if you have cash and don't really want a loan - check the fine print as RV financing can be creative);
3) never let them take the completed paperwork or your deposit check off the desk until you're ready to shake hands and leave with your purchase (this is a tactic); and,
4) check emotion at the door and be prepared to play hardball and walk out on a deal.
If you "feel" better with knowing you have a reserve for things to go wrong, then do just that! Put the money you would have spent onto the extended blah-blah, premium wonder goo into a money market account. There if you need it, and if you don't it's down-payment for the next one.Rob & Nikki + Cloverfield
2020 Grand Design Solitude S-Class 3350RL
2015 RAM 3500 Longhorn Laramie Crew Cab, Long Bed, 4x4 Dually Cummins/AISIN
Mountains of Pennsylvania
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03-06-2021, 02:59 PM #25
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- Sep 2018
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- Woodstock
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I wish I would have recorded my interaction with the finance guy.
In my 20 plus years in the auto industry in sales and eventually in F & I management I have never had a person do what you did and I as a medium size dealership was in the top five in our region amongst all dealership large and small for warranty penetration
The longer I kept the person in my office the more money we made
Auto warranties are different imo than rv warranties
Completely different animals
2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew2021 Imagine 2400 BH
2018 GMC Sierra 4x4 Crew 1840lb payload
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03-06-2021, 03:27 PM #26
LOL! I'm definitely not your average buyer. I make no bones about it. A huge chunk of my career was as a consulting engineer where you have to sell your skills and services - hardest thing IMO, and then I moved into product manufacturing and part of my role is teaching the sales staff how to sell what my plants produce. But you hit it on the head- the longer you kept them, the more control is given up and in comes the emotion into the purchase... It's really, really hard for the majority of people to separate that, and trained salespersons know it.
The third-party warranties, in many ways, are not too different between the industries, especially in recent years. Direct-from-manufacturer extended automotive warranties are definitely a totally different animal!! In fact, I have purchased exactly 1 extended warranty in my lifetime - Mopar MaxCare Lifetime Warranty (before it was discontinued). I actually, did not buy it from my selling dealer either, but shopped around dealers for it (you can do this with Mopar Warranties) and bought it for one-half the cost the selling dealer said was the best they could do - cash outright and not wrapped in the finance. Warranty paid for itself with one major repair post-factory warranty, and best of all I had to do nothing - no forms, no pre-approvals, no runaround, no nothing - attached right to the VIN in FCA's systems.Rob & Nikki + Cloverfield
2020 Grand Design Solitude S-Class 3350RL
2015 RAM 3500 Longhorn Laramie Crew Cab, Long Bed, 4x4 Dually Cummins/AISIN
Mountains of Pennsylvania
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03-06-2021, 04:40 PM #27
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- Nov 2020
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- Fair Play, SC
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03-06-2021, 05:53 PM #28
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- Sep 2020
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I think the finance guy is a tip off of what the dealer is like most times. My last 2 purchases went so smooth I know there are good dealers out there, and it was where I got the best price. The PDI at these dealers was flawless as well.
If I am at a car dealer and I tell them I am not interested, if they bring it up again I tell them I am walking out if they ask again and I walk out if they do. That kind of dealer usually has all sorts of fees on the original paperwork.
It seems a RV buying service like they do with cars would be awesome. Hopefully you will enjoy your camper and not have to think about again!
Safe Travels.Dan, Ponderosa Park, CO
2021 Imagine XLS 22MLE (SOLD)
2023 Hiker Mid Range Deluxe 5x9 (Due Oct 2023)
2018 Nissan Titan Crew
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03-07-2021, 10:32 AM #29
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In addition, report to the better business bureau.
Patty and Kevin Mead - Michigan
2017 Grand Design Solitude 310GK
2016 GMC Denali, 2500 Turbo Diesel
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03-07-2021, 10:52 AM #30
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- May 2020
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- All over - Full-timing
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We drove 1400 miles from New Mexico to Georgia, Northgate RV Center in Ringold, GA. Best price, no BS. No offer of extended warranty, sent be the parts I needed when I broke the galley dump pipe, 20 minutes after we drive off their lot. Mike Gaboury, our sales guy was a no BS guy. Answered all of our questions.
Three reasons we went there. One, they were the only ones who were willing to give me a RFQ for what we wanted. Two, I didn't want to pay almost $3k in transport fees to NM. Three, I do not trust the Grand Design dealer in Albuquerque, and they have a crappy service department. (My experience, others have said they were good.)
When making s big purchase like this, we research the heck out of it, and who to buy from.
Sent from my phone using TapatalkMark & Mary. Full-timing across the USA (and Canada)!
Current Coach: 2021 Grand Design Reflection 320MKS
Current Rig: 2019 Ford F350 SD Crew Cab, w/8' box, Lariat, SRW, 6.7l Diesel
New Grand Designer Owner to be
Today, 01:11 AM in General Discussion