Received special order Momentum but missing several major items

**The Toyhaulers** · 03-04-2021, 10:33 AM

HELP!! Has anyone had problems with their special orders not coming with all the equipment ordered? I realize that they had problems with fridges and now, generators being out of stock from the manufacterer. But our 353g came in with no rear deck system or rear awming and no Happi Jac bed or couch system???? These items are listed on my order form. My dealer said that sometimes Grand Design moves units from other dealerships and so that might be the reason it didnt have everything it should have. Really???? I ordered it in November and Grand Design said it came offline two weeks ago and was shipped and they arent showing any missing parts.... Do I believe what my dealer is telling me? Are they trying to give me a different unit that mine? Naw! They wouldnt do that. Would they? What do I do? We really needed it before Spring Break this month!! I dont want to rock the boat. Do I just take the one they have and hope they will install these missing items when we get back from our trip. I am so dismayed and disappointed in this process!!

Edit: The dealership called and said it was their fault. These items were not ordered and it was the fault of the person they have inputting orders. BUMMER!!!!! I will work with them to get these items ordered and installed. SHUCKS!!!!

**A.Texas.Yankee** · 03-04-2021, 10:45 AM

Originally Posted by The Toyhaulers

HELP!! Has anyone had problems with their special orders not coming with all the equipment ordered? I realize that they had problems with fridges and now, generators being out of stock from the manufacterer. But our 353g came in with no rear deck system or rear awming and no Happi Jac bed or couch system???? These items are listed on my order form. My dealer said that sometimes Grand Design moves units from other dealerships and so that might be the reason it didnt have everything it should have. Really???? I ordered it in November and Grand Design said it came offline two weeks ago and was shipped and they arent showing any missing parts.... Do I believe what my dealer is telling me? Are they trying to give me a different unit that mine? Naw! They wouldnt do that. Would they? What do I do? We really needed it before Spring Break this month!! I dont want to rock the boat. Do I just take the one they have and hope they will install these missing items when we get back from our trip. I am so dismayed and disappointed in this process!!

Grand Design does not move units from other dealers, at least not something I've heard before. Once the unit leaves the factory it's dealer owned. The dealers may swap inventory.

This sounds like you need to call GD customer service with your VIN. They can supply a build sheet. That should give you more information. Do not take the unit until you've sorted all this out.

Sent from my SM-N986U using Tapatalk

**The Toyhaulers** · 03-04-2021, 10:57 AM

I've asked my dealer for a VIN but so far.....crickets. Our closing is set for Saturday at 9am. I dont want to miss out on getting a rig before our Spring Break trip. We have reservations all over the south with our kids. Hopefully we'll have some answers before then.

**A.Texas.Yankee** · 03-04-2021, 12:34 PM

Originally Posted by The Toyhaulers

I've asked my dealer for a VIN but so far.....crickets. Our closing is set for Saturday at 9am. I dont want to miss out on getting a rig before our Spring Break trip. We have reservations all over the south with our kids. Hopefully we'll have some answers before then.

Then I hate to say this but it would seem something isn't right about this transaction. I would call GD even without a VIN and explain the situation. It sounds like this dealer is misleading you.

As far as for missing out on your plans, that's a decision you'll have to make. Are the missing items worth losing those memories over principle? I would certainly be be in the phone with GD until they resolved with dealer.

Sent from my SM-N986U using Tapatalk

**MoonShadow_1911** · 03-04-2021, 12:40 PM

Originally Posted by The Toyhaulers

I've asked my dealer for a VIN but so far.....crickets. Our closing is set for Saturday at 9am. I dont want to miss out on getting a rig before our Spring Break trip. We have reservations all over the south with our kids. Hopefully we'll have some answers before then.

When we ordered ours, I called Grand Design Inside Sales and they gave me my VIN. They also patiently answered all of my questions. I HIGHLY recommend calling Grand Design directly.

Sent from my phone using Tapatalk

**RV Sailor** · 03-05-2021, 07:54 AM

Originally Posted by MoonShadow_1911

When we ordered ours, I called Grand Design Inside Sales and they gave me my VIN. They also patiently answered all of my questions. I HIGHLY recommend calling Grand Design directly.

Sent from my phone using Tapatalk

I did the same to INSURE the dealer had ordered it correctly as well . I got my Vin long before it went to the assembly line.
In your situation now that we are past that point, you have to determine if you can put your plans off, or accept something which I think you’ll never be happy with in the long run. If you decide to accept it I would extract substantial financial renumeration for their mistakes. That may be more than enough to trade it in after your trip and have the new trailer order with everything you wanted ( from a different dealer)

**LV Naturist** · 03-04-2021, 01:02 PM

Originally Posted by The Toyhaulers

I've asked my dealer for a VIN but so far.....crickets. Our closing is set for Saturday at 9am. I dont want to miss out on getting a rig before our Spring Break trip. We have reservations all over the south with our kids. Hopefully we'll have some answers before then.

When we special ordered our Momentum, I had the VIN within about a month after ordering. If the dealer can't provide the VIN on your specific special order, that would raise a huge red flag for me. I would NOT accept the unit under these circumstances. Memories are important, but there is still time to create those memories. I would strongly suggest you contact GD directly and get this sorted out. Best of luck!

John

Edited to add: I would get with GD and escalate this to the regional sales manager for his assistance. Something very fishy is going on here.

**[email protected]** · 03-04-2021, 07:21 PM

Originally Posted by The Toyhaulers

I've asked my dealer for a VIN but so far.....crickets. Our closing is set for Saturday at 9am. I dont want to miss out on getting a rig before our Spring Break trip. We have reservations all over the south with our kids. Hopefully we'll have some answers before then.

Don't accept it. If they forgot to put it in the order, they may have forgotten to charge you for it. At best they will put it in when you get back, but it may take them months and months and months to get it back to you. Meanwhile your warranty is running out. At worst the price you have agreed on might not be right. If you do take it, and the money is right, make sure they do not start the 1 year warranty until the trailer is made whole with all its accessories. Otherwise your warranty will be running out while it sits on the lot.

Sent from my SM-G975U using Tapatalk

**Kings7248** · 03-10-2021, 04:39 PM

Originally Posted by The Toyhaulers

I've asked my dealer for a VIN but so far.....crickets. Our closing is set for Saturday at 9am. I dont want to miss out on getting a rig before our Spring Break trip. We have reservations all over the south with our kids. Hopefully we'll have some answers before then.

I would suggest you call Grand Design Customer Service. They can give you the VIN for the coach you ordered as well as provide you with a copy of the build and weight sheet for your coach. Then you will know if the coach your dealer is trying to get you to take, is actually your coach.

**iflores2k2** · 03-10-2021, 04:02 PM

Grand Design does not, but the dealer itself may. My unit came in from an out of state locations within the McClains chain of dealerships. My first comment is basic. If you paid for it, don't accept less than what you paid for, or at least a written voucher indicating what is still owed to you, to be installed at the earliest to include free installation. With so many critical items missing, I would question your dealer and review if any complaints have been filed against them. Hopefully payment is due on receipt and not prior.