Carefree Awning.. Awning wont retract

[Jetpilot135]

This morning rolled out the rear awning on our 2019 2930 with no problem but the front awning only move a few inches on the aft side before I stopped the extension. I stopped because that the forward side of the awning had not moved at all. The forward awning arm were completely flush so I pulled on the lower edge and then the arms extended and the whole awning rolled out on its own. The motor hums but will not turn the extend/retract the awning. I'm guessing the the gearing came apart, a shaft has sheared...something that has separated the motor from the awning. Can't figure out what to do next. The front cover was easy to get off but don't see how to get the upper/back cover off so I can try t get the motor housing apart to look at the gears. Any suggestions?? and failing that, any easy way to manually retract the awning. We're in the middle of the southern Arizona desert and not to many places or helpful people around.

[JCR GD]

You might try the web site for CareFree. Many of them have exploded diagrams for parts. May help to see how it comes apart.