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  1. #1
    fredandfred
    Guest

    Window just shattered

    What a bummer. Cranked the window next to the dining room and it just shattered. We got this in October and I would assume that would be covered. I hope getting it repaired doesn't turn into a nightmare. I don't have a tv big enough to tow it the dealer we got it from. They said they would come here and fix any issues but of course they will say anything to get you to buy. Phone call in the morning and see.

  2. #2
    Rolling Along dloase's Avatar
    Join Date
    Feb 2014
    Location
    Tidewater VA
    Posts
    877
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    That doesn't sound like a good way to start a morning.
    David & Linda - Plainview, VA
    2008 3500HD CrewCab DRW
    2014 369RL #258
    2007 Solstice
    2008 TrailBlazer
    2016 Kia Sorento
    [SIGPIC][/SIGPIC]

  3. #3
    fredandfred
    Guest
    Contacted GD and my rv dealer. Grand Design shipped a new window to the dealer. Colrain of Indianapolis sent two techs this morning and replaced the whole window frame not just the broken window. Very impressed with Grand Design and Colrain for handling this issue fast.
    Makes me feel confident in customer service. Its rare anymore.

  4. #4
    Site Sponsor Dave and Monica's Avatar
    Join Date
    Nov 2013
    Location
    Gore Bay, Ontario
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    Wow, great Service on Good Friday to boot!

    Dave
    Dave and Monica - Gore Bay, Ontario
    Vitus the Hungarian Vizsla
    2014 Reflection 337 RLS #129
    2008 F250 V10 CC Lariat RWD

  5. #5
    King Pin
    Join Date
    Feb 2014
    Posts
    6,521
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    Every time I read one of these stories, it makes me happy that I bought from Grand Design!

  6. #6
    Long Hauler offtohavasu's Avatar
    Join Date
    Dec 2014
    Location
    Fountain Valley, CA
    Posts
    2,254
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    That's so awesome....The Pomona RV show can't get here quick enough!

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