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  1. #1
    Setting Up Camp
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    problem with 6 POINT LEVEL UP

    Had problem at first where I couldn't retract the landing gear, had to go manual as best could. Pulled unit to a more level spot and able to retract.
    When I went to level at campsite with auto level, wheels were 6" off the ground and the right hand stabilizers extend when extending landing gear. Had to level manually.

    Problem started when I tried to retract at home. System stated that there was to much of an angle.

    I structure for override says to open the valve with the gray wire. Blue and purple were for the left and right stabilizers. I have blue, purple and orange. When I opened the blue it allowed the rig to lower enough that I could remove the blocks and move to a more level area.

    How should these valves be positioned, all the way clockwise or counterclockwise?

    Thanks
    Paul & Jodi
    2014 RAM 3500 CC LB 4x4
    2015 Solitude 375RE

    [SIGPIC][/SIGPIC]

  2. #2
    Seasoned Camper Big Mike's Avatar
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    Put the system in manual mode...you should be able to retract on the angle. Where I park at home I have to do that every time.

    Big Mike
    Mike and Mary Beth, Hopatcong, NJ
    2015 Momentum 385th with MorRyde Independent Suspension and Disc Brakes
    2014 Dodge Dually
    2014 Harley Ultra Limited (Big Mike's)
    2015 Indian Chieftain (Mary Beth's)

    [SIGPIC][/SIGPIC]

  3. #3
    Setting Up Camp
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    Mike, the rig was at a -5 degrees and was in manual mode when I tried to retract the message was excessive angle and wouldn't retract.
    Paul & Jodi
    2014 RAM 3500 CC LB 4x4
    2015 Solitude 375RE

    [SIGPIC][/SIGPIC]

  4. #4
    White Beard
    Guest
    Paul
    You are not alone with level problems. We have 2014 320x. On trip to Louisiana, my four point system quick working second day out. After, disconnecting I would push auto level. Front would level. system would the ask to wait. Rear would never engage. had to lower and level in manual mode. Push right and left system would retract as designed. system would only rear level in manual mode. On way home, system worked once as designed. when parking at home system preformed fine. Taken to dealer. once again, preformed normal until, retracting failed. Rear retracted however front would not retract back down. Guess will see what happens. yes I tried to reset system. no help

  5. #5
    Setting Up Camp
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    Extending the landing gear is also causing the 4 stabilizes to extend. I have 3 valves, orange, blue and purple. Need to know which way each of the valves need to be.clockwise vs counter-clockwise. In manual mode, tried extending landing gear and they actually retracted.
    Paul & Jodi
    2014 RAM 3500 CC LB 4x4
    2015 Solitude 375RE

    [SIGPIC][/SIGPIC]

  6. #6
    Manufacturer
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    Quote Originally Posted by pjdemasky View Post
    Extending the landing gear is also causing the 4 stabilizes to extend. I have 3 valves, orange, blue and purple. Need to know which way each of the valves need to be.clockwise vs counter-clockwise. In manual mode, tried extending landing gear and they actually retracted.
    Hi Paul & Jodi (@pjdemasky),

    My understanding is our Customer Support has contacted you, and unless I hear differently from you I'll consider this handled/closed.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  7. #7
    Setting Up Camp
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    Hi Janice,

    I haven't heard from anyone with regards to this issue. I do not have any missed phone calls that I am aware of. Feel free to PM or email any information that is needed.
    Thanks,
    Paul
    Paul & Jodi
    2014 RAM 3500 CC LB 4x4
    2015 Solitude 375RE

    [SIGPIC][/SIGPIC]

  8. #8
    Setting Up Camp
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    Hi Janice,

    I spoke with Dean today and he is looking in to resolving my issue for me.

    Thanks,
    Paul
    Paul & Jodi
    2014 RAM 3500 CC LB 4x4
    2015 Solitude 375RE

    [SIGPIC][/SIGPIC]

  9. #9
    Setting Up Camp
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    Problem fixed.
    Paul & Jodi
    2014 RAM 3500 CC LB 4x4
    2015 Solitude 375RE

    [SIGPIC][/SIGPIC]

  10. #10
    Seasoned Camper Big Mike's Avatar
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    What did the problem wind up being? Curious as most of us have the level up, and the information could be helpful in the future.

    Thanks,

    Big Mike
    Mike and Mary Beth, Hopatcong, NJ
    2015 Momentum 385th with MorRyde Independent Suspension and Disc Brakes
    2014 Dodge Dually
    2014 Harley Ultra Limited (Big Mike's)
    2015 Indian Chieftain (Mary Beth's)

    [SIGPIC][/SIGPIC]

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