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Thread: Struggles with warranty work
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04-08-2021, 03:42 PM #11
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Sandeoo5 thanks for feedback. This dealer is crap. I too wish Grand Design would hold they're dealers accountable. I wouldn't have been able to have my business as long as I did treating people this way.
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04-08-2021, 03:54 PM #12
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2021 Imagine 2400 BH
2018 GMC Sierra 4x4 Crew 1840lb payload
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04-08-2021, 07:10 PM #13
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They said 2-3 weeks when I dropped it off. It's been there 3 weeks. They just started it. I don't carr about the tank readings. They've been that way since delivery. I'm used to it. They just don't seem to give a s#!t . My business wouldn't have survived if I operated that way.
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04-09-2021, 07:05 AM #14
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When we were buying our GD, I called their warrant dept to find out how their warranty works. Specifically we were buying from outside the local area and wanted to know what could expect from the local GD dealer.
They said they have very little sway over how individual dealers behave. But if any problems arise, please call them and they will, if necessary, authorize work with a non GD dealer.
IMO, seeing as you are out of GD warranty, go to dealer that treats you well.
We have a good local GD dealer though. They called and said it was too bad we couldn't make a deal on the trailer but please call them for any warranty work we require. They will be happy to work on it even though we bought it from someone else.2018 Dodge 3500 6.7 Cummins SRW w/Aisin
2021 Reflection 303RLS
New to RV'ing since 1997
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04-09-2021, 07:42 AM #15
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Struggles with warranty work
And I thought I was the only one having problems getting warranty work done.Mike & (RIP Karen)
2021 Imagine 2600RB
2011 Toyota Tundra 5.7 RW, Tow Package
Husky Centerline WDH
Champion 2500DF, Prodigy P2
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04-09-2021, 07:53 AM #16
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Thanks. Been a learning experience for sure
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04-09-2021, 08:01 AM #17
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Thanks. I will be ok. Issues are minor in my mind. With around 7k miles there's gonna be something. All and all Love my rig( other than size) Just another " lesson in how to behave in public"
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04-09-2021, 10:24 AM #18
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I think I have to disagree about the tank monitoring. It's not high tech. It's not like they are shooting a laser into the tanks to get a graduated reading and sending the reading back over the air to a monitor. Three sensors glued to the tank and wired into a monitor. They should be able to get this right. I had a Jayco fifth wheel for years and all four tanks read correctly until the day I gave I up.
Harry C
2021 Grand Design Imagine 2610ML
2015 F350
Formerly: Jayco Pinnacle 36REQS
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04-09-2021, 10:49 AM #19
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04-14-2021, 02:35 PM #20
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Sounds like the dealer to me. My 2020 Imagine had some issues. LOVED my dealer and the care taken to make it right. Totally different experience than with the last trailer purchased from that high volume outfit out of Lincolnshire, IL. Never again.....ever. I agree with the comment of advising GD in Indiana. So far they have done what they said they would do, stood behind the product they made and earned my thanks/appreciation.
Tom & Linda Fleissner
2020 Imagine 2970RL “Beauty”
2019 Ford F-250 XLT 6.7l Power Stroke “Beast”
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