Struggles with warranty work

[Furrbabies]

We purchased our 2020 397TH in November 2019. We have been extremely happy with our rig. We called our dealer to get some minor things repaired under our warranty like tank readings, under belly lighting, leveling jack leak, one panel stopped working and a few other things. Dealer took two months to get it in. It has been at their facility for three weeks and they are just now starting to get to it. We were told 2-3 weeks for everything to be corrected. We are getting calls from our service writer telling us about how they want to charge us $225.00 per tank for cleaning. The readings have been 33% from the day we picked it up on delivery. Salesman said they all read that way. All I am getting is how they can't do the task at hand for what ever reason. I am extremely disappointed. We were willing to pay a little more for the grand design because of their reputation for service and quality. Now that we are in need of said service I am getting feeling of regret.
Has anyone else had such a good time with Happy Daze or any other service provider? Or since Grand Design sold to Winnebago do they just not care anymore? Just venting as someone that used to boast about our rig when people would ask us about it. Finding it hard to recommend Grand Design as of now.

[Wicked ace]

I will say I feel your pain. Also I have to first ask if you contacted GD customer service. If not do so by phone early in the day. Explain your dilemma and concern and open a case number. Ask them to call the service manager if need be.

[Furrbabies]

It is an extended warranty issue at this point. I will call Grand Design just to share my frustration of the dealer that is representing them poorly. Still love my trailer though.

[NB Canada]

It is an extended warranty issue at this point. I will call Grand Design just to share my frustration of the dealer that is representing them poorly. Still love my trailer though.

Just don’t get upset with Grand Design if they say they can’t help you
Dealers are independent


2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew

[NB Canada]

This is all dealer stuff. Has nothing to do with Grand Design which has treated me like royalty so far
I am beyond amazed

There isn’t a trailer sold that has accurate tanks that I know of
I personally wouldn’t worry about it


2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew

[Furrbabies]

I know I am not really worried about the tanks, I can deal with that. I'm just old school and run my business with honesty and have an attitude of go out of my way to help people. That's not at all what I'm getting from the dealer.

[harryc]

This is all dealer stuff. Has nothing to do with Grand Design which has treated me like royalty so far
I am beyond amazed

There isn’t a trailer sold that has accurate tanks that I know of
I personally wouldn’t worry about it


2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew

I think I have to disagree about the tank monitoring. It's not high tech. It's not like they are shooting a laser into the tanks to get a graduated reading and sending the reading back over the air to a monitor. Three sensors glued to the tank and wired into a monitor. They should be able to get this right. I had a Jayco fifth wheel for years and all four tanks read correctly until the day I gave I up.

[NB Canada]

I think I have to disagree about the tank monitoring. It's not high tech. It's not like they are shooting a laser into the tanks to get a graduated reading and sending the reading back over the air to a monitor. Three sensors glued to the tank and wired into a monitor. They should be able to get this right. I had a Jayco fifth wheel for years and all four tanks read correctly until the day I gave I up.

Okay
Mine work fine as well


2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew

[WhittleBurner]

When did you take it in for service, recently?
This unit is 2 years old and now out of warranty. If it's an extended warranty Grand Design has nothing to do with it.

[Furrbabies]

[QUOTE=WhittleBurner;361468][COLOR="#B22222"] When did you take it in for service, recently?
This unit is 2 years old and now out of warranty. If it's an extended warranty Grand Design has nothing to do with it.

Thanks