Real world experience with USAA?

[GaryS1964]

I currently have my trailer insured with USAA. When I asked what I thought would be all the right questions the rep gave answers that satisfied me. However I'm wondering if anyone has any real world experience with USAA trailer roadside assistance and/or damage coverage.

[Txfivver]

I currently have my trailer insured with USAA. When I asked what I thought would be all the right questions the rep gave answers that satisfied me. However I'm wondering if anyone has any real world experience with USAA trailer roadside assistance and/or damage coverage.

I've been with them 41 years now. In all that time I've only had 2 minor claims on my auto policy and they paid like a slot machine. I don't have their roadside assistance but I am confident that if you ever have a claim you'll be satisfied with them.

[GaryS1964]

I've been with them 41 years now. In all that time I've only had 2 minor claims on my auto policy and they paid like a slot machine. I don't have their roadside assistance but I am confident that if you ever have a claim you'll be satisfied with them.

I've been with them for over 50 years and always had good service. But I'm wondering specifically about how they handle RV problems. I'm tempted to go with a RV specific company that will make sure my RV gets home if I'm incapacitated or we get home if the RV will be several weeks in a repair shop. RV specific companies offer this but I don't think USAA does so I was hoping to hear from someone who had actual experience with how USAA handles problems with the RV and what other services they might provide like getting us back home in the event of an accident or getting the RV back home if I can't.

[terryriddle]

I've been with them for over 50 years and always had good service. But I'm wondering specifically about how they handle RV problems. I'm tempted to go with a RV specific company that will make sure my RV gets home if I'm incapacitated or we get home if the RV will be several weeks in a repair shop. RV specific companies offer this but I don't think USAA does so I was hoping to hear from someone who had actual experience with how USAA handles problems with the RV and what other services they might provide like getting us back home in the event of an accident or getting the RV back home if I can't.

We have two policies with Good Sam for Roadside Assistance and TravelAssist. The roadside assistance is great and we have used it twice. That got both the RV and tow vehicle to a support facility for repair and back on the road. I hope to never have to use the TravelAssist, but if there were a medical issue that prevented me from getting the vehicle and RV home, they would provide an insured driver to get the units home, also providing those in our party flights, etc. to get us home. They would also pay a family member to get to our unit and drive it back home for us. For the roadside assistance, once they put my diesel dually on a flatbed truck and the RV attached to the truck, and off down the road we went to a repair shop. I also once used Good Sam to help us when we lost an axle on a trip out west. Good Sam has worked well for us. I do have USAA insurance but do not use USAA for roadside or travel assist.

[Mwestall]

I have also been with USAA for more than 40 years and they are a great company, but you need to be aware that they do not do RV insurance. They sub that out to Progessive insurance. You get a discount that progressive gives to all USAA members. I am not saying that Progressive is not a good company, I believe it actually shows that progressive is pretty good since USAA is willing to sub contract to them.

[GaryS1964]

I have also been with USAA for more than 40 years and they are a great company, but you need to be aware that they do not do RV insurance. They sub that out to Progessive insurance. You get a discount that progressive gives to all USAA members. I am not saying that Progressive is not a good company, I believe it actually shows that progressive is pretty good since USAA is willing to sub contract to them.

I noticed that when I added my trailer to my policy. Sort of forgot about but now it makes me want even more to take a serious look at RV specific companies.

[Second Chance]

I have also been with USAA for more than 40 years and they are a great company, but you need to be aware that they do not do RV insurance. They sub that out to Progessive insurance. You get a discount that progressive gives to all USAA members. I am not saying that Progressive is not a good company, I believe it actually shows that progressive is pretty good since USAA is willing to sub contract to them.

Our fifth wheel is insured with USAA (as were our previous fifth wheel and the travel trailer before that) - it's motorhomes they won't insure.

We have not had to use our USAA roadside assistance, but our daughter has and they were very responsive. USAA takes good care of her each time she calls. We have also not had any damage nor insurance claims on any of our RVs (knock wood!). 13 years ago my first wife was killed in an auto accident. USAA handled everything - I mean everything - quickly with care and compassion. They held my hand at a time I was only partially functional and paid out the multiple associated claims without blinking an eye.

Rob

[rootusrootus]

Our fifth wheel is insured with USAA (as were our previous fifth wheel and the travel trailer before that) - it's motorhomes they won't insure.

This is exactly right. Sometimes they just hear you say RV and they start to push you over to Progressive, but they do insure trailers. Only motorhomes have to go through Progressive.

I've had them a long time, but haven't had any claims related to our trailers. We had one auto claim, and they were extremely easy to deal with and very professional. It's why I stay with them even though I could probably save a few bucks by going somewhere else. Saving money is nice, but having someone that won't jerk you around when the need arises, that's what I'm really paying for.

[caswelld]

I started with USAA 2 weeks after I was commissioned in 1971, been with them ever since. I've had 2 travel trailers insured by USAA and 2 motorhomes insured by Progressive. Both were good experiences, besides, I like the two $500 checks they send me each year!

Dave

[kaesyandtombutler]

This is exactly right. Sometimes they just hear you say RV and they start to push you over to Progressive, but they do insure trailers. Only motorhomes have to go through Progressive.

I've had them a long time, but haven't had any claims related to our trailers. We had one auto claim, and they were extremely easy to deal with and very professional. It's why I stay with them even though I could probably save a few bucks by going somewhere else. Saving money is nice, but having someone that won't jerk you around when the need arises, that's what I'm really paying for.

I’m so confused by the difference in answers in this... so much so that I went online and tried to quote out a fifth wheel policy- it took me to USAA/progressive... I then called and was told that they do not insure RVs - that Progressive does that as an agency agreement with USAA.
I had to make sure-I currently have a policy for our 5er with Progressive as USAA members ... do you think it’s regional?


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