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  1. #1
    New Member
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    Apr 2021
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    Bay City Michigan
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    Hot Water HeaterTrouble

    New to the Grand Design RV Family and need assistance/advice, I purchased a new GD Reflection 240RL 5th wheel. Took it out for a weekend trip at a local RV park in Frankenmuth to work out any potential bugs. Very nice unit only a couple minor issues noted. Ended up driving the unit to a lot we own in Gladwin Michigan where the unit will sit all season. Initially everything worked great as I have full hookups on our lot but day 2 the Hot Water Heater decided not to work at all. I tried both propane and electric but no activation. Checked internal breaker and that is fine. I am lost and upset that this has happened to a brand new unit. My closest RV dealer is two hours away and the unit is fully set up and tear down to transport back to dealer will be a nightmare. Does anyone know if Grand Design offers or has on site warranty work for this type of problem or any suggestion on what the issue might be?

    I truly appreciate any advice,

    Thank you,

    Bill

  2. #2
    Site Team WhittleBurner's Avatar
    Join Date
    Nov 2013
    Location
    SE MI for a bit, wanderlust will kick in soon !
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    Call GD customer service, they have authorized mobile techs for warranty work. You will be responsible to pay the service/travel charge they should cover the rest.

    Welcome to the forum and the GD family!!
    Marcy & Gary
    2014 Grand Design - Reflection 303RLS
    2015 GMC Denali 3500 Duramax Longbed SRW
    2003 F350 - retired
    Michigan
    We're in trouble now, the dog are bloggin'!
    https://3dogsandatrailer.wordpress.com/


  3. #3
    New Member
    Join Date
    Apr 2021
    Location
    Bay City Michigan
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    Thank you very much!

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