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  1. #1
    Site Sponsor
    Join Date
    Jun 2020
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    Lionshead Tire & Wheel

    Has anyone here had any recent (in the last 30 days or so) successful contact with Lionshead Tire & Wheel from a warranty perspective?

    I've a cracked rim, and followed their directions for their warranty form, and submitted it last Thursday. I also called later on Thursday, Friday, and again today just to confirm receipt of the documents I sent. I left voicemails on Thursday and Friday, and today's call resulted in a full voicemail box. Calls to other departments also resulted in being dumped into voicemail. I can't seem to get a live person. Is this typical for them?

    I've got a call into GD to see if they can offer an alternative number, or any advice. Wound up having to leave a voicemail there, too.

    /rant
    Chuck & Madelyn
    2021 M399th
    2020 Ram 3500 Laramie 4x4 MC DRW

  2. #2
    Setting Up Camp
    Join Date
    Mar 2021
    Location
    New Bern, North Carolina, USA
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    I just open a ticket with them for a defective tire and blowout. It only been one day, so I am not expecting them to back to me any time soon.
    Best Regards,

    Ziggy

  3. #3
    Setting Up Camp
    Join Date
    Mar 2021
    Location
    New Bern, North Carolina, USA
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    Actually, I received an e-mail update from them today. And they are going to ship me a new tire. Who did you contact and did you completed the proper form?
    ..
    All Warranty Claim Forms, corresponding photos, and documents should be sent to Beth Scott at
    [email protected].
    .
    Wheel Warranty Claims
    • A complete Lionshead Tire and Wheel Warranty Claim Form
    • Wide photo of the wheel that visibly shows the wheel design and tire brand • Photo of each wheel’s defect
    • Photo of the back of each wheel showing the required stamps
    .
    https://lionsheadtireandwheel.com/me...im-Form_V2.pdf
    Last edited by zygmunt; 07-20-2021 at 05:30 PM. Reason: added link for PDF
    Best Regards,

    Ziggy

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