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Thread: Roof Ladder
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06-18-2016, 06:13 PM #1
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Roof Ladder
I made a Boo Boo when backing in my Reflection. Any way i need to know the Manufacture and # size or what ever i need to get a new ladder. Don
2014 Reflection 303//2013 Ram 2500 turbo diesel Spring, TEXAS
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06-18-2016, 06:55 PM #2
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06-18-2016, 07:46 PM #3
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Bad enough that every time i walk by i say "I cant believe". It pulled the screws loose on the roof. Don
2014 Reflection 303//2013 Ram 2500 turbo diesel Spring, TEXAS
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06-18-2016, 08:23 PM #4
Don,
Call Grand Design on Monday. They will help you get the exact right parts ASAP.
RobCate & Rob
2015 Reflection 303RLS
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06-20-2016, 08:15 AM #5
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Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
- Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv
- Twitter: https://twitter.com/granddesignrv
- Google+: https://plus.google.com/113479014558069639097
- LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
- Vimeo: https://vimeo.com/granddesignrv
- YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ
For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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06-20-2016, 11:31 AM #6
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So you cannot tell me the ladder manufacturer and the model #? Don
2014 Reflection 303//2013 Ram 2500 turbo diesel Spring, TEXAS
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06-20-2016, 02:30 PM #7
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Hi Don (@redram),
Sure - you can obtain this information by contacting our Customer Support directly as Rob (@Cate&Rob) advised in post #4, or by contacting your RV dealer.
Edited to add: Our Customer Support can be reached directly by phone at (574) 825-9679 or email at [email protected]
Best regards,
~ JaniceLast edited by GDRV Service; 06-20-2016 at 02:34 PM.
Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
- Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv
- Twitter: https://twitter.com/granddesignrv
- Google+: https://plus.google.com/113479014558069639097
- LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
- Vimeo: https://vimeo.com/granddesignrv
- YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ
For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.
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06-21-2016, 08:10 PM #8
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OK so I called my Parts pros at Holiday World of Willis. First one answered parts,I told her the whole thing that I am looking for the ladder ect. Well she says she was just filling in and will have to put me on hold while she finds the other girl. After weighting 5 min. the other girl came on and I had to explain it all over again. After him hawing for about 5 min. she put me on hold for another 5 min. When she got back on the line she said she would have to turn it over to the parts pro. because she did not know how to look up Grand Design parts. This guy was supposed to call me back. That was 9o am this am. It is now 9:00 pm, No call Don
2014 Reflection 303//2013 Ram 2500 turbo diesel Spring, TEXAS
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06-21-2016, 09:03 PM #9
Hey Don,
Great that you have taken the time to exercise the GDRV "recommended process" and reported what happened back to them by way of this thread. I am sure that what you encountered won't surprise anybody . . . but it is another concrete data point.
As we all get further from "warranty coverage", it would be great if GDRV could step up to an online resource where we could find the parts we need. It would be ideal if we could purchase these parts online, but "workable" if we could go to a GDRV dealer and say "order these parts".
RobCate & Rob
2015 Reflection 303RLS
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06-21-2016, 09:16 PM #10
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Don- "parts pros" - that's funny !!! In this age of "service no service", a service rep might have to first of all care and then put down their smart phone long enough and then stop texting and then stop looking at/posting to Facebook/instagram/snapchat/twitter/pinterest/etc. and then stop taking selfies to answer some old guys questions - Don you are asking a lot !
DanDan & Carol
2014 303RLS Reflection #185 (10/2013 build)
2012 Silverado LTZ Crew Duramax 2500HD
2700/16K Pullrite Superglide
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