User Tag List

Thanks Thanks:  0
Likes Likes:  0
Page 1 of 2 12 LastLast
Results 1 to 10 of 16

Thread: Roof Ladder

  1. #1
    Seasoned Camper redram's Avatar
    Join Date
    Apr 2014
    Location
    Spring/Texas
    Posts
    267
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Roof Ladder

    I made a Boo Boo when backing in my Reflection. Any way i need to know the Manufacture and # size or what ever i need to get a new ladder. Don
    2014 Reflection 303//2013 Ram 2500 turbo diesel Spring, TEXAS

  2. #2
    Long Hauler LCBoyer's Avatar
    Join Date
    Oct 2014
    Location
    Los Fresnos, Texas
    Posts
    4,018
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by redram View Post
    I made a Boo Boo when backing in my Reflection. Any way i need to know the Manufacture and # size or what ever i need to get a new ladder. Don
    Stuff happens! How bad did you bend it?
    2018 Freedom Elite 24FE, 2 Yorkies, and my wife MARILYN, HAM call K0LCB. Traveling around this great country, making friends and seeing lot of beautiful and interesting places

  3. #3
    Seasoned Camper redram's Avatar
    Join Date
    Apr 2014
    Location
    Spring/Texas
    Posts
    267
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Bad enough that every time i walk by i say "I cant believe". It pulled the screws loose on the roof. Don
    2014 Reflection 303//2013 Ram 2500 turbo diesel Spring, TEXAS

  4. #4
    Site Sponsor Cate&Rob's Avatar
    Join Date
    Jul 2014
    Posts
    8,880
    Mentioned
    85 Post(s)
    Tagged
    0 Thread(s)
    Don,

    Call Grand Design on Monday. They will help you get the exact right parts ASAP.

    Rob
    Cate & Rob
    2015 Reflection 303RLS

  5. #5
    Manufacturer
    Join Date
    Sep 2013
    Location
    Bristol & Middlebury, Indiana
    Posts
    1,297
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Cate&Rob View Post
    Don,

    Call Grand Design on Monday. They will help you get the exact right parts ASAP.

    Rob
    Hi Rob (@Cate&Rob),

    And Don (@redram) can also contact the Parts Professionals at his Grand Design RV dealer for replacement parts assistance (as Grand Design RV does not sell parts direct). .

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  6. #6
    Seasoned Camper redram's Avatar
    Join Date
    Apr 2014
    Location
    Spring/Texas
    Posts
    267
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    So you cannot tell me the ladder manufacturer and the model #? Don
    2014 Reflection 303//2013 Ram 2500 turbo diesel Spring, TEXAS

  7. #7
    Manufacturer
    Join Date
    Sep 2013
    Location
    Bristol & Middlebury, Indiana
    Posts
    1,297
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by redram View Post
    So you cannot tell me the ladder manufacturer and the model #? Don
    Hi Don (@redram),

    Sure - you can obtain this information by contacting our Customer Support directly as Rob (@Cate&Rob) advised in post #4, or by contacting your RV dealer.

    Edited to add: Our Customer Support can be reached directly by phone at (574) 825-9679 or email at [email protected]

    Best regards,
    ~ Janice
    Last edited by GDRV Service; 06-20-2016 at 02:34 PM.
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  8. #8
    Seasoned Camper redram's Avatar
    Join Date
    Apr 2014
    Location
    Spring/Texas
    Posts
    267
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    OK so I called my Parts pros at Holiday World of Willis. First one answered parts,I told her the whole thing that I am looking for the ladder ect. Well she says she was just filling in and will have to put me on hold while she finds the other girl. After weighting 5 min. the other girl came on and I had to explain it all over again. After him hawing for about 5 min. she put me on hold for another 5 min. When she got back on the line she said she would have to turn it over to the parts pro. because she did not know how to look up Grand Design parts. This guy was supposed to call me back. That was 9o am this am. It is now 9:00 pm, No call Don
    2014 Reflection 303//2013 Ram 2500 turbo diesel Spring, TEXAS

  9. #9
    Site Sponsor Cate&Rob's Avatar
    Join Date
    Jul 2014
    Posts
    8,880
    Mentioned
    85 Post(s)
    Tagged
    0 Thread(s)
    Hey Don,

    Great that you have taken the time to exercise the GDRV "recommended process" and reported what happened back to them by way of this thread. I am sure that what you encountered won't surprise anybody . . . but it is another concrete data point.

    As we all get further from "warranty coverage", it would be great if GDRV could step up to an online resource where we could find the parts we need. It would be ideal if we could purchase these parts online, but "workable" if we could go to a GDRV dealer and say "order these parts".

    Rob
    Cate & Rob
    2015 Reflection 303RLS

  10. #10
    Long Hauler Canyonlight's Avatar
    Join Date
    Jun 2014
    Location
    South Dakota
    Posts
    3,371
    Blog Entries
    1
    Mentioned
    22 Post(s)
    Tagged
    0 Thread(s)
    Don- "parts pros" - that's funny !!! In this age of "service no service", a service rep might have to first of all care and then put down their smart phone long enough and then stop texting and then stop looking at/posting to Facebook/instagram/snapchat/twitter/pinterest/etc. and then stop taking selfies to answer some old guys questions - Don you are asking a lot !

    Dan
    Dan & Carol
    2014 303RLS Reflection #185 (10/2013 build)
    2012 Silverado LTZ Crew Duramax 2500HD
    2700/16K Pullrite Superglide

Page 1 of 2 12 LastLast

Similar Threads

  1. Rear Roof Ladder
    By geberhard in forum General Discussion
    Replies: 51
    Last Post: 10-15-2016, 07:39 PM
  2. Roof Ladder Price
    By Joeyivi in forum General Discussion
    Replies: 8
    Last Post: 03-09-2016, 06:36 AM
  3. Roof Ladder Mfg
    By premove in forum General Tech Topics
    Replies: 3
    Last Post: 03-27-2015, 04:19 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

DISCLAIMER:This website is not affiliated with or endorsed by Grand Design RV, LLC or any of its affiliates. This is an independent site.