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  1. #1
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    One Control App issue

    We are having an issue with the OneControl app on our iPhones. Rig is a 2017 Momentum 395M. Was working just fine on our last trip a few weeks ago. I am able to connect to the RV WiFi network with no problems. Upon opening the app, all devices show to be offline. Everything is working from the control panel hardwired into the RV. I rebooted the system in the RV with no change on the app. It is happening on both mine and my wife's phones. I uninstalled and reinstalled the app on my phone and went through the setup again. I am able to connect to the WiFi during setup, but now I have just a blank screen where the devices would be. Any ideas?
    John and Denise; Houma, LA
    2017 Momentum 395M
    2016 Chevrolet K3500 DRW Diesel

  2. #2
    Paid my dues 😁 FT4NOW's Avatar
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    Is your phone's location turned on? I've noticed connectivity issues if the location was disabled.

    Sent from my SM-G950U using Tapatalk
    2021 Reflection 311BHS
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  3. #3
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    Yes it is. Checked both phones and they have location services on while using app. All settings in the app are on.

  4. #4
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    Use your phone to search for wifi networks. Do you see the name of your RVs wifi being broadcast?

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  5. #5
    Seasoned Camper
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    Also, did you change the name of the network?

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  6. #6
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    Quote Originally Posted by A.Texas.Yankee View Post
    Use your phone to search for wifi networks. Do you see the name of your RVs wifi being broadcast?

    Sent from my SM-N986U using Tapatalk
    Iím able to connect to the WiFi. Nothing has changed in the rig. Wifi is the same itís always been. Phone connects, app sees connection just no devices.

  7. #7
    Seasoned Camper
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    That is weird. Can you control the devices from the web portal?

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  8. #8
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    I can only control and see the devices from the control panel installed in the camper (hard wired). Iím not sure what you mean by web portal. I have only used the OneControl app or the panel in the camper.

  9. #9
    Seasoned Camper
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    Quote Originally Posted by jneubig View Post
    I can only control and see the devices from the control panel installed in the camper (hard wired). Iím not sure what you mean by web portal. I have only used the OneControl app or the panel in the camper.
    There's a way to do it from the computer, too.

    https://onecontrolcloud.lci1.com/

    Should be able to log in and try it there. If that doesn't work, then you know it's likely something to do with the local "MyRv_xxxxxxxx" connection.

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  10. #10
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    Well, I got it working again and am not sure what actually fixed it. I unplugged from shore power, then disconnected the battery to kill all power in the rig. I then unplugged and plugged all connections into the WiFi gateway and the main controller in the basement area. After doing all that and re-energizing, it was working again on the app. I had rebooted the system from the control panel in the rig, but never killed power completely. My guess it that is what actually fixed things as I saw no corrosion or other connection type issues on any of the plugs.
    John and Denise; Houma, LA
    2017 Momentum 395M
    2016 Chevrolet K3500 DRW Diesel

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