2021 381M: Extensive Rat Damage While At Dealer for Service

[GaryS1964]

I have no experience with this sort of thing. However I have my warranty work done by a local RV repair facility and not the dealer who is farther away. Independent RV repair shops seem to be more responsive to customer concerns. Having to leave your RV with the dealer or lose your place it the queue is not required by my local RV repair service. The only time my trailer is at his shop is when they are diagnosing the problem or making repairs. I would certainly try and find a closer independent RV repair shop if the dealer was 100 miles away.

[PTParker]

But wouldn’t the other manufacturers that the dealer sells ,which I am sure is many, be just as responsible since it was a dealer error and nothing to do with Grand Design and it being a trailer they build?
If dealers were “Grand Design” dealers like car companies are then I would agree they have some responsibility

Anyway. Done with this thread. I just don’t believe this has anything to do with Grand Design


2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew

They ARE GD dealers! GD does not own them, but they are privileged to carry their product at GD's pleasure! That privilege can be pulled at any time!

[Redapple63]

I’ll play devils advocate...

There are two separate issues I see... first is the rat... unless the dealer opened the door and threw the rat in there (and how could you prove that?) this appears to be what is colloquially know as an Act of God... I.e. would the dealer be responsible for the hail storm that came through and tore the roof up and broke several windows allowing rain water to damage the interior? Probably not unless they put in writing they would keep it under cover...

Second issue is the idiocy that is the dealer opening up the trailer and allowing rain water inside... this looks to be an obvious oversight on their part... there was no due diligence in mitigating water damage... I’m wondering how many employees there saw what was happening and decided to do nothing...

Regardless of how one looks at it it’s a heartbreaking story.

Hi Ivan,
I disagree on your first point. Why would they take this person’s property, agree to keep it safe from harm, theft or damage, then leave it out in the rain in a major state of disassembly. Even if started in nice weather, when it started to rain, they could have moved or covered it, not that it would have helped the underside.

Additionally, with the entire bottom end opened up to the ground they did effectively leave the door open for any animal to enter. Easily climb up the insulation and chloroplast right into the openings in the floor.

Multiple levels of neglect.

I do agree that this is heartbreaking. I really hope this dealer does right by the OP.


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[Ski Pro 3]

This is a claim on your insurance. Let them figure out who owes them, they owe you a total on your trailer. This is exactly why you buy insurance.

[ckreef]

Hi all.

We have a 2021 381M we dropped off for routine servie and warranty work in mid-January. I was told the trailer would sit for a month before being worked on, and I had no choice but to leave the trailer with the dealer or I would lose my spot in the service queue.

Sorry to hear about all the problems but this is the part I don't understand. Why would you have to take your trailer to the dealer a month in advance. A day or two I could understand but a month is more time then they should need to do routine service work and a few minor warranty repairs. Even with major warranty repairs why would you need to drop it off early?

[more tired since retired]

OP, what is the latest status on this?

[livinthelife]

Sorry to hear about all the problems but this is the part I don't understand. Why would you have to take your trailer to the dealer a month in advance. A day or two I could understand but a month is more time then they should need to do routine service work and a few minor warranty repairs. Even with major warranty repairs why would you need to drop it off early?

Don't know OPs situation, but our dealer, when we had to bring our rig in for warranty work, required us to bring it in a week early, just to join the queue to get in the service bay. Now, that was 4 years ago. I would think things are tougher now, getting in and work done in a timely manner.

Biggest reason we don't use the dealer for work now.

[Spartacus]

Wow, they did a lot of damage in your unit I really hope that it get taken can of quickly.

[Vynpop]

Not sure where you live but the dealers name and location would be great info to have

[ckreef]

I think that you will find that insurance does not cover rodent damage.

I have an extra rider on my policy that covers infestation damage.