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  1. #1
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    Angry 2021 Momentum and Norcold Refrigerator has already died

    A month into this warranty claim (and we have had to live in it the whole time) and GD still dragging their feet to get it replaced. Who else is having issues with GD warranty and customer service?? Is there a class action lawsuit yet for poor construction and appliance failures?

  2. #2
    Fireside Member
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    Can you post the model fridge you are using or did I miss it? Tx
    Bobby K.
    2021 Reflection 150 260RD
    2016 Ram 2500 CTD
    Central Maryland

  3. #3
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    Norcold 2118SST already dead

    Quote Originally Posted by Leatherman View Post
    Can you post the model fridge you are using or did I miss it? Tx

    Norcold 2118SST already dead on 2021 Momentum. And after a month, still no action by GD/Norcold.

  4. #4
    Site Team WhittleBurner's Avatar
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    Is this through your dealer ? If so , have you followed up with a call to GD to confirm there was anything initiated by the dealer
    ?
    Marcy & Gary
    2014 Grand Design - Reflection 303RLS
    2022 GMC 3500 Denali Duramax Longbed SRW
    2015 GMC Denali 3500 - Retired
    2003 F350 - retired
    Michigan
    We're in trouble now, the dog are bloggin'!
    https://3dogsandatrailer.wordpress.com/


  5. #5
    Site Team xrated's Avatar
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    Did you check the 5A fuse in the back of of the fridge? There is a black plastic covered box back there....maybe about 5" x 5" and if you remove the cover, you will find a 5A fuse. If it's blown, replace it with a 7 or 7.5A fuse and see if it works.
    2016 F350 CrewCab Dually
    2018 Momentum 394M...Heavily Modded!
    2023 Suzuki GSX-S1000 GT+
    Excessive Payload is a Wonderful Thing

    "If it ain't fast....It ain't Fun"

  6. #6
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    Ours quit after we washed the outside of hauler. Take off the panel outside to see the back area of fridge. You need a strong magnet but you can reboot it. I can get you pictures if you need. There is a square box and you put magnet on the side and it should restart it.

  7. #7
    Rolling Along jjbbrewer's Avatar
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    Ours wouldn't switch from AC to LP automatically - a bunch of food went bad as a result.

    I pulled the fuse (5A?) out of the main power fuse box, waited a few minutes, plugged it back in and it started working.
    signature

  8. #8
    Fireside Member
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    I gave up on my Norcold in my 351. It worked ok occasionally, but I was never happy with it, I eventually went to Home Depot and bought a Samsung residential and never looked back. The Samsung works terrific and has alot more room. I don't understand how the industry uses these fridges year after year and it is accepted by customers. I would never buy another rv with anything but a residential. Being your still under warranty try to get them to install a residential under warranty.

  9. #9
    Site Sponsor NB Canada's Avatar
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    Quote Originally Posted by Change Of View View Post
    A month into this warranty claim (and we have had to live in it the whole time) and GD still dragging their feet to get it replaced. Who else is having issues with GD warranty and customer service?? Is there a class action lawsuit yet for poor construction and appliance failures?
    Have you tried any of the suggestions?


    2021 Imagine 2400 BH
    2018 GMC Sierra 4x4 crew
    2021 Imagine 2400 BH
    2018 GMC Sierra 4x4 Crew 1840lb payload

  10. #10
    Long Hauler offtohavasu's Avatar
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    Quote Originally Posted by 5er Searching View Post
    I gave up on my Norcold in my 351. It worked ok occasionally, but I was never happy with it, I eventually went to Home Depot and bought a Samsung residential and never looked back. The Samsung works terrific and has alot more room. I don't understand how the industry uses these fridges year after year and it is accepted by customers. I would never buy another rv with anything but a residential. Being your still under warranty try to get them to install a residential under warranty.
    Because it's not a one shoe fits all scenario. The Norcold type refrigerators still allow you to boondock without having to spend a ton of extra money on a larger battery bank, solar, inverter, etc.

    If that's not your style of camping, then just order it with the residential option.
    Curtis, Christine, Cole, and Charlotte

    2007 Chevrolet Silverado Duramax LBZ, CCLB
    2020 Momentum 351M

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