I bought a new 2019 Reflection 295RL in August 2018 and picked it up in Sept 2018. In Sept 2020, while hand washing it, I discovered spider cracks on two separate areas on the front nose. I immediately informed my dealer and supplied them with pictures as requested. I also had an estimate from a repair shop (recommended by my dealer) in the amount of $2700 to repair the cracks. This estimate did not include the cost of new decals. My dealer advised me several months later that Grand Design had denied the claim. I contacted Grand Design directly and they said that the nose supplier denied the claim because they were of the opinion that the cracks were caused by an impact with the towing vehicle! I argued that I had never hit the trailer with my towing vehicle.

At Grand Design request, I sent them pictures of my towing vehicle connected to the trailer at different angles. My pictures clearly showed that the rear of the cab of towing vehicle doesn't come anywhere close to the front nose of the trailer even during sharp turns. If I was to fully jackknife the two units, the rear corner of the towing vehicle would come into contact with the sides of the trailer, not the front nose. Several weeks later, I received a call from Grand Design informing me that the nose supplier was still denying the claim as they still felt that the cracks were caused by an impact.

I really like my trailer but can't help being very disappointed and frustrated with having thousands of dollars in damage on a nearly new trailer. I also found it insulting and upsetting to be accused of hitting my trailer with my towing vehicle when this was not the case at all. Nobody should have to deal with spider cracks on a "quality" 2 year new trailer. This trailer has had very little use with only one trip to the west coast in 2019 and two trips a couple of hours away from our home in 2020. It has never been driven on a gravel road. When not being used, it is always wrapped or parked under a large carport. This is the type of damage that I would expect from an old trailer that has been used extensively for a decade or more, not on a nearly new trailer that has had little use. The repair shop that provided me with an estimate said that these cracks were the result of a poor quality front nose. I went to another repair shop and they said the cracks were caused by a poor quality front nose or may have been caused by the trailer flexing too much.

Prior to buying this trailer, I made lots of research before deciding on a Grand Design. My decision was based on Grand Design trailers supposedly being better quality and better built that other units. I also read that Grand Design stood behind their products! This certainly has not been the case for me.

If Grand Design did stand behind their products, they should have covered the cost of repairs regardless of the nose supplier decision! When you buy a product such as this and pay this kind of money (mid to high 60's), you expect a reasonable life expectency before having to make this type of repair.

I don't beleive anyone would buy a new trailer knowing that they will have to spend thousands of dollars 2 years later to repair cracks in fiberglass panels.