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  1. #1
    New Member
    Join Date
    Nov 2020
    Location
    Rocklin, Ca.
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    GD Customer Service-OneControl Panel Failure

    Let me start by saying I'm not one who regularly posts on sites like this, but I thought it important to share my experience.

    My wife and I recently purchased a '21 GD Reflection, 337RLS. We love the floorpan, features and our overall experience has been great. During a recent trip, I noticed my factory installed OneControl panel's start button was recessed, and would not pop out. While trying to free the stuck button, it broke leaving floating parts in the housing and no ability to activate the screen.

    The saying: "if it's predictable, it's preventable" certainly applies, as the location of this control panel in the basement where it is certain to get bumped and the protruding button are a recipe for failure. Having said all that, I contacted GD, provided pictures and immediately received a replacement control panel, which I will install myself.

    I could not be more impressed with the customer service response and timely resolution!!

    Note: I notice the replacement has a more recessed button, which should eliminate the breakage problem in the future. Well Done GD!!!

  2. #2
    Site Sponsor NB Canada's Avatar
    Join Date
    Sep 2018
    Location
    Woodstock
    Posts
    3,676
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    My experience has been the same
    Very responsive. Great company
    Glad you got your part


    2021 Imagine 2400 BH
    2018 GMC Sierra 4x4 crew
    2021 Imagine 2400 BH
    2018 GMC Sierra 4x4 Crew 1840lb payload

  3. #3
    Site Team Second Chance's Avatar
    Join Date
    Jul 2014
    Location
    Wherever...
    Posts
    9,313
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    Welcome to the forum and I hope you keep coming back. Thanks for this post, too.

    You can create a signature block with your RV and tow vehicle information (see mine below). That way you won't have to repeat that information whenever you post or ask a question. You can create a signature by going to:

    Forum Actions (on menu bar) -> Edit Profile -> Edit Signature (under My Settings on the left)

    Happy camping!

    Rob
    U.S. Army Retired
    Full-timed for 9 years in a Reflection 337RLS and Solitude 310GK-R

  4. #4
    Site Sponsor
    Join Date
    Aug 2013
    Posts
    2,152
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    Welcome aboard!

    Red
    Location - Wherever the road takes us...Full-timers
    2015 Momentum 380
    2019 Ram Dually

  5. #5
    Site Sponsor SGT ROC's Avatar
    Join Date
    Mar 2019
    Location
    N Central PA
    Posts
    1,662
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    7 Post(s)
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    Yep, I've had nothing but great responses from Grand design. Very good to deal with.
    Bob (retired) & Vicki
    Scuba Diver
    US ARMY Vet (Go Cav!)
    2019 Reflection 31MB
    Curt Crosswing hitch
    2019 Chevy 2500HD LT Crew Cab Gasser

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