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  1. #1
    Seasoned Camper
    Join Date
    Aug 2014
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    Waterford, VA
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    Need to replace ladder

    Bent the ladder on my 2015 Reflection 323BHS pretty good when I was backing my trailer into my driveway. Caught the basketball goal. Does not appear to have done any damage to the trailer itself (including the roof mount points) but the ladder and the attaching stanchions are bent and need to be replaced. Can I order a new one directly from Grand Design? The mount points on the roof are covered in sealer to prevent leaks...any tips for re-sealing this once I remove the old ladder and install a new one?
    2015 Reflection 323BHS
    2014 F250 Lariat Crew Cab 4x4

  2. #2
    Manufacturer
    Join Date
    Sep 2013
    Location
    Bristol & Middlebury, Indiana
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    Quote Originally Posted by Phydeauxman View Post
    Bent the ladder on my 2015 Reflection 323BHS pretty good when I was backing my trailer into my driveway. Caught the basketball goal. Does not appear to have done any damage to the trailer itself (including the roof mount points) but the ladder and the attaching stanchions are bent and need to be replaced. Can I order a new one directly from Grand Design? The mount points on the roof are covered in sealer to prevent leaks...any tips for re-sealing this once I remove the old ladder and install a new one?
    Hi @Phydeauxman,

    Sorry to hear of the damage to your RV ladder! We do not sell parts retail direct - here's a link to a thread asking a similar question regarding ladder replacement that may be of interest to you: http://www.mygrandrv.com/for...=retail+direct.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  3. #3
    Seasoned Camper
    Join Date
    Aug 2014
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    Waterford, VA
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    Quote Originally Posted by GDRV Customer Service View Post
    Hi @Phydeauxman,

    Sorry to hear of the damage to your RV ladder! We do not sell parts retail direct - here's a link to a thread asking a similar question regarding ladder replacement that may be of interest to you: http://www.mygrandrv.com/for...=retail+direct.

    Best regards,
    ~ Janice
    Appreciate the reply Janice. I called my dealer...Beckley's...and they called you guys on Monday. They left a message with someone at GD (according to them) and have not received a call back. My camper is without a ladder on the back right now and I would really like to get a replacement.

    Thanks
    2015 Reflection 323BHS
    2014 F250 Lariat Crew Cab 4x4

  4. #4
    Manufacturer
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    Sep 2013
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    Bristol & Middlebury, Indiana
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    Quote Originally Posted by Phydeauxman View Post
    Appreciate the reply Janice. I called my dealer...Beckley's...and they called you guys on Monday. They left a message with someone at GD (according to them) and have not received a call back. My camper is without a ladder on the back right now and I would really like to get a replacement.

    Thanks
    Hi @Phydeauxman,

    Please follow back up with Beckleys or send me a private message with your dealer contact name and phone number.

    They should have been contacted by now as we return all calls within 24-hours.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  5. #5
    Rolling Along LV Naturist's Avatar
    Join Date
    Aug 2016
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    Henderson NV
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    Quote Originally Posted by RonaldD View Post
    Go with Werner (read reviews on them here https://abovethefloor.net/best-exten...adder-reviews/ ). Stay away from Keller if you are doing serious work as opposed to part time. Keller ladders are junk - that is a reason they are cheap. Got rid of the ones I had and try to buy Werner whenever possible. Have also had good luck with the 18 foot Stanleys from Walmart. Good Luck anyway!
    Welcome to April 2015 (the date of the original thread). I'm sure in the past 5 years the poster got his ladder replaced. BTW, he was referring to the ladder attached to the camper, not a stand alone extension ladder.

    John
    2018 Silverado LTZ 3500HD CC LB 4X4 DRW Duramax/Allison
    2019 Momentum 381M w/Full Body Paint
    2016 Can Am Spyder F3 Limited Special Series
    2017 Can Am Outlander 1000 XT-P
    2016 Wrangler Hard Rock Unlimited
    1997 Bayliner Capri 1950 affectionately named Skinnydipper
    MSgt, USAF (Ret)
    [SIGPIC][/SIGPIC]

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