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  1. #1
    Seasoned Camper gr8daggett's Avatar
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    S.E. Wisconsin, Pell Lake (Genoa City)
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    Furrion is silent

    My Furrion "entertainment" unit (DV-3100) just went silent.
    It quit while the radio was playing.
    No sound from any speakers.
    No sound from Radio, TV, DVD or CD modes.

    I tried the reset button several times but no change

    Any hints on how to get behind the unit to check connections?

    Mike
    Mike & Pat Clawson
    Marty & Bucky (Welsh Corgis)
    2015 Grand Design Reflection 337 RLS #2813
    Titan Disc Brakes, Liberty Rider Suspension
    2005 Chevy Silverado 2500HD Duramax/Allison
    Comfort Ride Hitch, 52 Gallon Titan XXL Fuel Tank, Banks Speed Brake, Firestone Air Lift Bags
    http://i1383.photobucket.com/albums/...pst4uyouma.gif

  2. #2
    Big Traveler
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    Ocala, FL
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    Hi Mike, our '14 337 has the DV1200 (actually it has had a dv100, dv1100, & dv1200) in it. GD accidently sent me the dv3100 one time to replace (difference is yours has 2 speaker zones, ours has 3). I believe it was the same as ours as far as mounting. You just need to pry the black trim ring around radio off. There is 4 screws to take the whole radio unit out. Ours just has 2 multi wire plugs and the antenna wire on the back. Hope this helps, but as i'm on the fourth Furrion in ours I wouldn't be surprised if the unit just took a dive on you. Not good in my opinion.
    If still under warranty call GD if can't get it to work. They will send replacement right to you so you don't have to wait for dealer to have an opening in their schedule.
    Scott and Jan Platt Ocala, FL
    Cameron(Son) & Chica(chihuahua)
    2014 Reflection 337RLS
    2015 Chevrolet Silverado 3500HD 4X4, Crew Cab, Dually, Diesel
    [SIGPIC][/SIGPIC]

  3. #3
    Manufacturer
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    Sep 2013
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    Bristol & Middlebury, Indiana
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    Quote Originally Posted by gr8daggett View Post
    My Furrion "entertainment" unit (DV-3100) just went silent.
    It quit while the radio was playing.
    No sound from any speakers.
    No sound from Radio, TV, DVD or CD modes.

    I tried the reset button several times but no change

    Any hints on how to get behind the unit to check connections?

    Mike
    Hi Mike (gr8daggett),

    To remove the DV-3100, carefully pull the black plastic faceplate located on the bottom half of the stereo off, and as @Scott and Jan advised you'll then have access to the 4 screws that hold it in place. Unscrew them, and carefully lift the stereo forward towards you (taking care not to damage or pull the wiring located on the back side of the stereo). If you have further questions, please contact our Customer Support at (574) 825-9679.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  4. #4
    Seasoned Camper gr8daggett's Avatar
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    Quote Originally Posted by GDRV Customer Service View Post
    Hi Mike (gr8daggett),

    To remove the DV-3100, carefully pull the black plastic faceplate located on the bottom half of the stereo off, and as @Scott and Jan advised you'll then have access to the 4 screws that hold it in place. Unscrew them, and carefully lift the stereo forward towards you (taking care not to damage or pull the wiring located on the back side of the stereo). If you have further questions, please contact our Customer Support at (574) 825-9679.

    Best regards,
    ~ Janice
    Hi
    Did all of that. No obvious wires loose.
    Everything seems to be hooked up.

    Still no sound.

    Mike
    Mike & Pat Clawson
    Marty & Bucky (Welsh Corgis)
    2015 Grand Design Reflection 337 RLS #2813
    Titan Disc Brakes, Liberty Rider Suspension
    2005 Chevy Silverado 2500HD Duramax/Allison
    Comfort Ride Hitch, 52 Gallon Titan XXL Fuel Tank, Banks Speed Brake, Firestone Air Lift Bags
    http://i1383.photobucket.com/albums/...pst4uyouma.gif

  5. #5
    Manufacturer
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    Quote Originally Posted by gr8daggett View Post
    Hi
    Did all of that. No obvious wires loose.
    Everything seems to be hooked up.

    Still no sound.

    Mike
    Hi Mike (@gr8daggett),

    If the connections appear to be hooked up and no obvious wires loose, but you still have no sound and you have checked all the troubleshooting information listed on page 33 of your Furrion DV-3100 Instruction Manual then you may want to contact your dealer for a service appointment. Your dealer can also order a replacement part (if needed), for you.

    ~ Most Furrion manuals can be downloaded from their website. If needed, here is a link to the Furrion DV-3100 webpage: http://furrion.com/product/dv3000/en...ment-system-3/

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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