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  1. #51
    Site Sponsor NB Canada's Avatar
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    New RECALL - propane regulator

    Quote Originally Posted by Boatfixx View Post
    Between GD and Thor there are over 55,000 units in the recall. Grand Design stated I could install my own, or have any RV service do it and send them the bill. I do my own work so ordered in a Marshall Excelsior MEGR-253 Regulator (which better made anyways), and sent GD the bill for the regulator.
    And they said they would pay it without the test?

    Curious what makes the Marshall a better regulator as well. I just went with a flame king


    2021 Imagine 2400 BH
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    Last edited by NB Canada; 07-17-2021 at 09:03 AM.
    2021 Imagine 2400 BH
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  2. #52
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    Quote Originally Posted by NB Canada View Post
    And they said they would pay it without the test?
    EDITEDWhen I talked to him on the phone, he did not mention testing it, just send them the paid invoice. In my case that means I will invoice them from my yacht repair business for the regulator only as I installed it myself. I did send GD the old regulator.
    ALSO... The replacement regulator has to be one that is approved by GD.
    Reapir receipt and old regulator... Send to: GDRV Customer Service 11356 County Road 2, Middlebury, IN 46540
    The person I called was at the CS number, 574-825-9679
    Curious what makes the Marshall a better regulator as well. I just went with a flame king.
    I do not know if it is better than a Flame King as I do not know that brand, I am just far more familiar with the Marshall, and it is a more robust built regulator than the recall unit and far easier to read.



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    Last edited by Boatfixx; 07-17-2021 at 10:11 AM.

  3. #53
    Site Sponsor NB Canada's Avatar
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    Quote Originally Posted by Boatfixx View Post
    EDITEDWhen I talked to him on the phone, he did not mention testing it, just send them the paid invoice. In my case that means I will invoice them form my yacht repair business for the regulator only as I installed it myself. I did send GD the old regulator.
    ALSO... The replacement regulator has to be one that is approved by GD.
    Reapir receipt and old regulator... Send to: GDRV Customer Service 11356 County Road 2, Middlebury, IN 46540
    The person I called was at the CS number, 574-825-9679
    I do not know if it is better than a Flame King as I do uotknow that brand, I am just far more familiar with the Marshall and it is a more robust built regulator than the recall unit and far easier to read.



    2021 Imagine 2400 BH
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    [/QUOTE]

    Well this is a complete 180 from what GD has been saying
    I wonder if you got an uninformed rep?

    Unsure how they could clear the recall not knowing that you actually did it

    Keep us informed please if they send you a cheque

    Unfortunate for me if I have to send the old regulator back on my dime the shipping will cost more than the part


    2021 Imagine 2400 BH
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    2021 Imagine 2400 BH
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  4. #54
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    Not according to what they told me. I think he is mistaken. They only way to be reimbursed is for a certified install and test with the paperwork showing an approved regulator was used. Unless I am wrong on that, someone let me know.

  5. #55
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    Quote Originally Posted by NB Canada View Post

    Well this is a complete 180 from what GD has been saying
    I wonder if you got an uninformed rep?
    Which part is 180?
    do you have the recall letter? Read the back.
    Maybe it is because I have a company that is familiar with such things?

    Unsure how they could clear the recall not knowing that you actually did it
    Because I shipped them the original regulator I removed from my trailer?
    And, I invoiced them (like any other service that would have done it) describing that it was changed out?



    Unfortunate for me if I have to send the old regulator back on my dime the shipping will cost more than the part

    .
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    Last edited by Boatfixx; 07-17-2021 at 10:09 AM.

  6. #56
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    Quote Originally Posted by TheRealMacGyver View Post
    Not according to what they told me. I think he is mistaken. They only way to be reimbursed is for a certified install and test with the paperwork showing an approved regulator was used. Unless I am wrong on that, someone let me know.
    I own a yacht repair/refit company. I called them and requested permission to do it, as our dealer is back logged 120 days.

  7. #57
    Long Hauler huntindog's Avatar
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    Quote Originally Posted by Boatfixx View Post
    I own a yacht repair/refit company. I called them and requested permission to do it, as our dealer is back logged 120 days.
    And did they agree to that??
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  8. #58
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    Quote Originally Posted by huntindog View Post
    And did they agree to that??
    Yep. Invoiced and shipped them the old regulator on Thursday.

    If you have the recall letter from DG, read the back about "If you have already paid to have your vehicle repaired for this condition..."
    Give them a call, submit your invoice from where you had it replaced.

    Between Thor and GD there are over 55,000 units to be replaced. Good luck doing all of them without letting people getting it done on their own or by someone other than their dealer.

    I cannot even get our dealer to return our several phone calls on this and other warranty issues.

    I simply did all repairs myself, because I am able.

    No, I did not submit billing for the other warranty issues, I just wanted my rig repaired and ready to go.


    I feel for people who have to rely on dealers who are overwhelmed, and do not even have the courtesy of returning phone calls
    Last edited by Boatfixx; 07-17-2021 at 12:32 PM.

  9. #59
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    Quote Originally Posted by Boatfixx View Post
    Yep. Invoiced and shipped them the old regulator on Thursday.

    If you have the recall letter from DG, read the back about "If you have already paid to have your vehicle repaired for this condition..."
    Give them a call, submit your invoice from where you had it replaced.

    Between Thor and GD there are over 55,000 units to be replaced. Good luck doing all of them without letting people getting it done on their own or by someone other than their dealer.

    I cannot even get our dealer to return our several phone calls on this and other warranty issues.

    I simply did all repairs myself, because I am able.

    No, I did not submit billing for the other warranty issues, I just wanted my rig repaired and ready to go.


    I feel for people who have to rely on dealers who are overwhelmed, and do not even have the courtesy of returning phone calls
    How does that help anyone who doesn’t have a business to invoice from?


    Sent from my iPhone using Tapatalk

  10. #60
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    Quote Originally Posted by thegreenblade View Post
    How does that help anyone who doesn’t have a business to invoice from?


    Sent from my iPhone using Tapatalk
    Well... It shows their willingness to get it resolved without having to take it to a GD dealership.

    I'd encourage people to call, and ask them if it can be done at any RV repair, and then send them the invoice for reimbursement.

    As per a pre-agreement, my company has repaired a few air conditioners, and refrigerators for RV's and there owners were reimbursed.

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