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  1. #1
    Left The Driveway
    Join Date
    Jan 2021
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    0 Thread(s)

    New RV, Water Heater not working

    HI folks, hoping to get that one pice of wisdom that helps us resolve this issue.

    This is for a new 2021 Imagine with the new electronic command center and control module.

    When we first tested the water heater, electric would not work, but the propane did. We left it on electric for more than 4 hours and the water was ice cold. We switched to propane and it worked perfectly.

    The following weekend, we went on the maiden voyage for a second test of everything, and we could not get the electric or propane to work on the water heater.

    Our site had 30 amp service and city water. All the other appliances worked, electric and propane. There is propane flowing to the outdoor kitchen and there is a single straight propane line to the heater from there. No valves.

    I opened the purge valve on the water heater and water flowed out. I checked the bypass valves, but given the water flow from the heater, this seemed unnecessary.

    The DSI light on the command center is lighting up after the propane fails to light on the heater.

    There is no flow of propane we can detect and no spark attempts at all.

    I tried a new control board on the heater and same results.

    We have an appointment booked at dealer for service, but this is a couple weeks away and I would rather resolve this myself if it is not a replacement of expensive parts.

    Any advice is greatly appreciated. thank you...
    Carey and Joan - Alberta, Canada
    2021 Imagine 2400BH
    2019 Ram 1500

  2. #2
    Seasoned Camper OurNewEra's Avatar
    Join Date
    Jul 2020
    Central Florida
    3 Post(s)
    0 Thread(s)
    Quote Originally Posted by carey.clarke View Post

    Any advice is greatly appreciated. thank you...

    You may want to review this thread related to the Atwood Water Heater with the DSI Fault. This thread also contains links to troubleshooting and other resources.

    I remember this being discussed and found it using the 'search' box by entering DSI. I previously had an issue with working on propane but not electric. I believe mine was a loose wire behind the switch. You have the Command Center so I can't help you there.
    Mike & Lisa
    Central Florida
    2021 Imagine 2970RL
    1996 Chevy K3500 Crew SRW 7.4L Gas

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