Airxcel Thermostat - Has Anyone Seen This?

[BobLandry]

Got my second air installed, a Mach 15, ducted, with Chill Grill.
Functionally, everything works, but when you press a key on the display to change modes, the text on the screen does not stay dark, and the backlight washes them out so you can't read anything on the display. It does go to the desired mode, and aftwr a few seconds, the display appearance returns to normal.

[Rikc5456]

Bob Landry, Did you ever figure out what was going on with thermostat? Mine does same thing. I replaced it twice, same problem. Other thermostat in bedroom works fine.

[ajg617]

Bob Landry, Did you ever figure out what was going on with thermostat? Mine does same thing. I replaced it twice, same problem. Other thermostat in bedroom works fine.

I have (maybe had) the same problem on the bedroom Airxcel. Push a button and screen is unreadable. Just noticed it when it finally got warm enough to try the AC out. I tried pulling it off the wall with my nails in the seam but didn't want to break it. It's been fine since but not counting on it just yet.

[Rikc5456]

mine is like this


until i push a button . then this

[Second Chance]

Bob Landry, Did you ever figure out what was going on with thermostat? Mine does same thing. I replaced it twice, same problem. Other thermostat in bedroom works fine.

@Rikc5456 - welcome to the forum.

1) If you use "Reply With Quote" (to the right of "Reply") as I have here, folks will know to whom you are responding and that person will get a notification.

2) You can also tag folks using the "@" symbol and their user name (as I have done yours) - they'll also get a notification that way.

Rob

[Redapple63]

Got my second air installed, a Mach 15, ducted, with Chill Grill.
Functionally, everything works, but when you press a key on the display to change modes, the text on the screen does not stay dark, and the backlight washes them out so you can't read anything on the display. It does go to the desired mode, and aftwr a few seconds, the display appearance returns to normal.

It is a bad display. Unfortunately you need to replace the whole unit. My suggestion is to get the WiFi or Bluetooth so you can control from your phone, not much more expensive either.

$140 bucks

https://www.amazon.com/dp/B07XVW54RX...BSA8PGNHX7DQHF

Bill

[Redapple63]

mine is like this


until i push a button . then this

Hi Rick,

Welcome to the forum. I think you have a bad display. On my last post in this thread. There is a link. If you look on Amazon or other retailers, the non-WiFi is about 60 bucks.

Bill

[Rikc5456]

Hi Rick,

Welcome to the forum. I think you have a bad display. On my last post in this thread. There is a link. If you look on Amazon or other retailers, the non-WiFi is about 60 bucks.

Bill

I have replaced it twice this week, both new units worked correctly for about 30 seconds. something has to be causing it but i'm not sure where to look
Rick

[BobLandry]

I did notice a peculiarity with this problem. How well it works seems to be dependent on the temp in the room the thermostat is in. We keep the bedroom closed off during the day and it gets pretty cold via the other AC running. If the temp in the bedroom is say, 70 or lower, the thermostat works fine and there is no problem with the backlight. When the room warms up a little, the backlight goes wonky again.
The thermostat for the living room AC has worked flawlessly since day one. I rechecked the wiring for the second T-stat install and everything looks ok, it works in all of the functions, it's just the backlight issue.
Has anyone talked to Airxcel about this problem?

[Rikc5456]

I did notice a peculiarity with this problem. How well it works seems to be dependent on the temp in the room the thermostat is in. We keep the bedroom closed off during the day and it gets pretty cold via the other AC running. If the temp in the bedroom is say, 70 or lower, the thermostat works fine and there is no problem with the backlight. When the room warms up a little, the backlight goes wonky again.
The thermostat for the living room AC has worked flawlessly since day one. I rechecked the wiring for the second T-stat install and everything looks ok, it works in all of the functions, it's just the backlight issue.
Has anyone talked to Airxcel about this problem?

Bob,
I called Airxcel this morning and was told a technician would call me back in a few minutes. This was about 9 am. It is now 5pm and no call. I am going to try again tomorrow morn. I did notice if i get above the thermostat and look down at it I can read it. The problem is it is located on cabinet 6 feet off the floor so I have to step on a chair or something.
The one in the bedroom is only 4 feet off the floor so it is easy to read. If I get down so i am at eye level or lower then i cant read that one either.
Rick