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  1. #1
    Seasoned Camper Mjlebsa's Avatar
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    Warranty question

    So I知 getting ready to trade my 311 BHS in for a solitude S class 3550BH. I知 traveling out of state to get it, but I have been finding out that my local dealers, to include grand design authorized dealers, will not submit for warranty repairs because they are inundated with work. They have said if I pay cash they will do the work, at some point, but do not have the time or resources to submit warranty paperwork for non-customers.

    I tried calling Grand Design to ask what I would do but of course they are closed.

    Has anyone ran into this? I知 assuming I would get authorization from grand design and then take it somewhere to get it fixed and then get reimbursed.I hope.

    Thanks


    Sent from my iPhone using Tapatalk
    Matt, Trish, Conner & Ethan
    2022 Imagine 2800BH
    2022 Ram 3500 Laramie
    Both Retired USAF

  2. #2
    Site Sponsor NB Canada's Avatar
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    Warranty question

    Why are you worrying about warranty work?

    Buy local if concerned


    2021 Imagine 2400 BH
    2018 GMC Sierra 4x4 crew
    2021 Imagine 2400 BH
    2018 GMC Sierra 4x4 Crew 1840lb payload

  3. #3
    We Have a Great Site Team WhittleBurner's Avatar
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    Quote Originally Posted by Mjlebsa View Post
    So I’m getting ready to trade my 311 BHS in for a solitude S class 3550BH. I’m traveling out of state to get it, but I have been finding out that my local dealers, to include grand design authorized dealers, will not submit for warranty repairs because they are inundated with work. They have said if I pay cash they will do the work, at some point, but do not have the time or resources to submit warranty paperwork for non-customers.

    I tried calling Grand Design to ask what I would do but of course they are closed.

    Has anyone ran into this? I’m assuming I would get authorization from grand design and then take it somewhere to get it fixed and then get reimbursed….I hope.

    Thanks


    Sent from my iPhone using Tapatalk

    Grand Design is good about taking are of their customers. They will pay an independent shop to work on your trailer. Shops like doing GD work because they get paid right away. You will have to pay the service charge though. One other thing is GD will not pay camping world. A lot of owners prefer going to the independent shop because they believe they get better and faster service. Well worth paying the service fee.
    Marcy & Gary
    2014 Grand Design - Reflection 303RLS
    2022 GMC 3500 Denali Duramax Longbed SRW
    2015 GMC Denali 3500 - Retired
    2003 F350 - retired
    Michigan
    We're in trouble now, the dog are bloggin'!
    https://3dogsandatrailer.wordpress.com/


  4. #4
    Seasoned Camper Mjlebsa's Avatar
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    Quote Originally Posted by NB Canada View Post
    Why are you worrying about warranty work?

    Buy local if concerned


    2021 Imagine 2400 BH
    2018 GMC Sierra 4x4 crew
    Would if I could


    Sent from my iPhone using Tapatalk
    Matt, Trish, Conner & Ethan
    2022 Imagine 2800BH
    2022 Ram 3500 Laramie
    Both Retired USAF

  5. #5
    Site Sponsor NB Canada's Avatar
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    Quote Originally Posted by Mjlebsa View Post
    Would if I could


    Sent from my iPhone using Tapatalk
    Then cross that bridge when or if it happens


    2021 Imagine 2400 BH
    2018 GMC Sierra 4x4 crew
    2021 Imagine 2400 BH
    2018 GMC Sierra 4x4 Crew 1840lb payload

  6. #6
    Seasoned Camper
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    Quote Originally Posted by Mjlebsa View Post
    So I知 getting ready to trade my 311 BHS in for a solitude S class 3550BH. I知 traveling out of state to get it, but I have been finding out that my local dealers, to include grand design authorized dealers, will not submit for warranty repairs because they are inundated with work. They have said if I pay cash they will do the work, at some point, but do not have the time or resources to submit warranty paperwork for non-customers.

    I tried calling Grand Design to ask what I would do but of course they are closed.

    Has anyone ran into this? I知 assuming I would get authorization from grand design and then take it somewhere to get it fixed and then get reimbursed.I hope.

    Thanks


    Sent from my iPhone using Tapatalk
    Grand Design is open, i have talked to them several times recently. We were on a 10 month road trip when our warranty was going to expire. So I called GD and gave them the list of problems, to include the roof peeling off. They gave me authorization numbers to give our dealer when we get back to get the work done. So we made an appointment for the first of April and in the last two and a half months the dealer hasn't even looked at it yet. And it's supposed to be the largest dealer in America. I guess there focus is on sales.
    GD will allow mobile tech's to work on the coach, but will only pay what they feel is reasonable. The way we found that out was we had a water leak in the sub floor above one of the black tanks while we were in Colorado for a couple of months. And the only mobile tech in Breckenridge charged GD and we still had to come up with just over $1,500.


    Sent from my SM-G975U using Tapatalk

  7. #7
    We Have a Great Site Team WhittleBurner's Avatar
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    Quote Originally Posted by [email protected] View Post
    Grand Design is open, i have talked to them several times recently. We were on a 10 month road trip when our warranty was going to expire. So I called GD and gave them the list of problems, to include the roof peeling off. They gave me authorization numbers to give our dealer when we get back to get the work done. So we made an appointment for the first of April and in the last two and a half months the dealer hasn't even looked at it yet. And it's supposed to be the largest dealer in America. I guess there focus is on sales.
    GD will allow mobile tech's to work on the coach, but will only pay what they feel is reasonable. The way we found that out was we had a water leak in the sub floor above one of the black tanks while we were in Colorado for a couple of months. And the only mobile tech in Breckenridge charged GD and we still had to come up with just over $1,500.


    Sent from my SM-G975U using Tapatalk

    That's the first time I have heard of anyone having to pay out of pocket other than the service charge when using an independent repair shop under warranty.
    Marcy & Gary
    2014 Grand Design - Reflection 303RLS
    2022 GMC 3500 Denali Duramax Longbed SRW
    2015 GMC Denali 3500 - Retired
    2003 F350 - retired
    Michigan
    We're in trouble now, the dog are bloggin'!
    https://3dogsandatrailer.wordpress.com/


  8. #8
    Seasoned Camper
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    Quote Originally Posted by WhittleBurner View Post
    That's the first time I have heard of anyone having to pay out of pocket other than the service charge when using an independent repair shop under warranty.
    I was quit shocked when I got the bill. I thought GD would cover it, less the show up charge. When I called GD I was informed they only pay what they feel is a reasonable repair cost. I was warned buy other campers that the only mobile tech guy that works in Breckenridge was very expensive. GD payed about $1,000 dollars and I got the rest.

    Sent from my SM-G975U using Tapatalk

  9. #9
    Big Traveler Wicked ace's Avatar
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    Quote Originally Posted by WhittleBurner View Post
    That's the first time I have heard of anyone having to pay out of pocket other than the service charge when using an independent repair shop under warranty.
    I have, on two occasions, paid for warranty work out of pocket. One was a local non GD dealer and the other a mobile tech that GD covered for a set time and parts which covered everything. I contacted the CS rep and had prior approval then reimbursed when I submitted the invoices.
    Last edited by Wicked ace; 06-12-2021 at 11:35 AM.
    2018 F150 XLT 301a, Screw, 4x4, HDPP, Max tow, Andersen Ultimate w/ Curt Double Lock hitch.
    2019 Grand Design Reflection 150 series 260RD.... SOLD!!!!.

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