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  1. #11
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    Quote Originally Posted by unclejoey_vt View Post
    Just got off the phone with LCI Windows/Doors customer support. I got lucky this time and found someone that had instructions, which I'm attaching here. Fingers crossed the attachment works. Hopefully, this will help anyone else with this issue going forward.

    uj

    Attachment 37124
    Thank you for the post. Been trying to get this information (including from LCI) for awhile without success.

    Chris
    Chris & Karen
    Fort Collins, CO
    2017 F-350 SRW 6.7 Lariat Value CC LB 4x4
    2018 Solitude 310GK - Sold 7/2023

  2. #12
    Site Team WhittleBurner's Avatar
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    Quote Originally Posted by trailrydr View Post
    Great post! This information would make for a great DIY or General Tech section post sticky.
    Great idea, I just created/copied a post to the reference to section with the LCI instructions
    Marcy & Gary
    2014 Grand Design - Reflection 303RLS
    2022 GMC 3500 Denali Duramax Longbed SRW
    2015 GMC Denali 3500 - Retired
    2003 F350 - retired
    Michigan
    We're in trouble now, the dog are bloggin'!
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  3. #13
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    Quote Originally Posted by unclejoey_vt View Post
    The P/N I got was 235039....BUT, the LCI rep had these listed as being for an 8400 series. Based on shape and dimensions, they look to be the correct part, but I've not yet installed one, so no guarantees.
    Thanks much.
    2020 Reflection 337RLS
    2020 F350 Dually

  4. #14
    Setting Up Camp
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    Just an update on this, folks. I've tried to follow the instructions, as written, but there appears to be a hang-up with Step 3. I'm trying to do the procedure with the window installed, as I can't imagine needing to remove the entire window to replace the latch. However, after removing the stop screws and sliding the plastic tracks out of the frame, there is not enough play to actually get the sliding sash (window pane) out of the frame. The width of the glass appears to still be slightly wider than the space between the sides of the metal window frame.

    I spoke with LCI late yesterday. The rep totally understood what I was describing, but he needs to speak with one of their window specialists. I'm hoping to have further info on Monday. Stay tuned.

    - uj
    2018 GD Reflection 337RLS
    2012 GMC Sierra 2500HD 6.6L Duramax - aka "Doug"
    Full-timing since Nov 2018
    https://thegreatmoldescape.com/

  5. #15
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    Quote Originally Posted by unclejoey_vt View Post
    Just an update on this, folks. I've tried to follow the instructions, as written, but there appears to be a hang-up with Step 3. I'm trying to do the procedure with the window installed, as I can't imagine needing to remove the entire window to replace the latch. However, after removing the stop screws and sliding the plastic tracks out of the frame, there is not enough play to actually get the sliding sash (window pane) out of the frame. The width of the glass appears to still be slightly wider than the space between the sides of the metal window frame.

    I spoke with LCI late yesterday. The rep totally understood what I was describing, but he needs to speak with one of their window specialists. I'm hoping to have further info on Monday. Stay tuned.

    - uj
    Please do get back to this thread and let us know what Lippert says. If they come back and tell you that you should be able to replace the latch without taking the entire window out of the trailer then the window frame may have been tweaked when installed at the factory. When I replaced my sliding window behind the stove top because it broke I was not impressed with the installation. The factory window was off level by about 3/8” and was forced into the opening in the wall. The window slide tracks were bent from what looked like mallet strikes. When I installed the new window I could not get it to align with the decal without putting the window frame in a bind in the wall opening. I installed the new window square with the wall opening and it works great. If you have to take the window out, order the foam tape from GD to use when you put the window back in.
    2020 Reflection 337RLS
    2020 F350 Dually

  6. #16
    Setting Up Camp
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    OK, I've puzzled a bit more - and contacted LCI again. There's no way the sliding sash will fit between the metal sides of the frame without removing the window. It looks like you need to remove the window in order to be able to flex the frame enough to get the glass out. I hate the risk of damage or subsequent leaks that could entail - all to replace a cheap plastic part.

    In my work life as an aero/defense systems engineer, we care about things like "design for maintainability" and "maintenance induced damage", but I guess those aren't driving factors for the RV industry. I guess they figure we'll live with our windows hanging crooked from one latch or pay to have someone R&R the window to replace the part. After 3 years full-time, we've got broken latches on 5 different windows, so I'm not excited by either the prospect of my own sweatin' and swearin' - or a big service bill - and, in either case, a new risk of leaks.

    I'm not going to mess with this any further until we're settled in the southwest. If someone does remove a window to do this fix, please report back on the process. Thanks!
    2018 GD Reflection 337RLS
    2012 GMC Sierra 2500HD 6.6L Duramax - aka "Doug"
    Full-timing since Nov 2018
    https://thegreatmoldescape.com/

  7. #17
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    Quote Originally Posted by unclejoey_vt View Post
    OK, I've puzzled a bit more - and contacted LCI again. There's no way the sliding sash will fit between the metal sides of the frame without removing the window. It looks like you need to remove the window in order to be able to flex the frame enough to get the glass out. I hate the risk of damage or subsequent leaks that could entail - all to replace a cheap plastic part.

    In my work life as an aero/defense systems engineer, we care about things like "design for maintainability" and "maintenance induced damage", but I guess those aren't driving factors for the RV industry. I guess they figure we'll live with our windows hanging crooked from one latch or pay to have someone R&R the window to replace the part. After 3 years full-time, we've got broken latches on 5 different windows, so I'm not excited by either the prospect of my own sweatin' and swearin' - or a big service bill - and, in either case, a new risk of leaks.

    I'm not going to mess with this any further until we're settled in the southwest. If someone does remove a window to do this fix, please report back on the process. Thanks!
    I talked to Lippert support the other day and the support person said that as far as she knew you had to remove the window to replace the latch. Another RV bad design. I will live with the broken latches for now.
    2020 Reflection 337RLS
    2020 F350 Dually

  8. #18
    Setting Up Camp
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    Unclejoey,
    I completely agree with you. I did not see your post until today (11/01). I went out this AM and followed the Lippert 'instructions' As you stated No joy! That window sash is not coming out of that frame. (Note: My 300GK has the large 48"X 26" ish windows). I believe those with the smaller version windows, removal is indeed possible.
    I called Lippert again today. The gentleman on the phone when hearing that I had the large windows installed did say that the procedures we have will not work with the bigger framed windows.. They do need to be removed and the frame "flexed" to get the sash out.... UGH!
    I too am in the Acft industry having been an licensed Maint. Tech for 42 years.... I hate broken things and this is mind boggling that this much effort is needed to replace a couple of cheap plastic latches...
    I'm going to look at my extended insurance and see if "maybe" they might be covered (LOL!). Otherwise, Guess I'm just back to using dowels to prop the window open and closed..... Grrrrrr!
    That's all I need to do, Remove the window Flex the frame and bend or kink it... Been down that path before.... No thanks
    Chuck & Cat
    2015 Ford 250 King Ranch
    2017 Solitude 300GK

  9. #19
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    I realize this is an older thread, but its my exact problem. Firt thanks to the person that provided Lippert's instructions. Second, agree with others that this is a pretty big snafu on Lippert's part. All they would have needed to do is machine off the small ridges in the center of the C channel that hold the latches in place. A person could then remove the phillips screw holding the latches in place and simply slide them to the center of the channel where they could be removed. Before removing the window assembly I'm going to try to file down the C channel ridges in the center and see if I can swap latches that way. Lippert sells touch up paint that I'll use to clean up....
    2019 Solitude S-Class 2930RL
    2021 RAM 3500 SRW CC Short Box HO Cummins Rear Air Suspension

  10. #20
    Site Sponsor SGT ROC's Avatar
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    Quote Originally Posted by roegs01 View Post
    I realize this is an older thread, but its my exact problem. Firt thanks to the person that provided Lippert's instructions. Second, agree with others that this is a pretty big snafu on Lippert's part. All they would have needed to do is machine off the small ridges in the center of the C channel that hold the latches in place. A person could then remove the phillips screw holding the latches in place and simply slide them to the center of the channel where they could be removed. Before removing the window assembly I'm going to try to file down the C channel ridges in the center and see if I can swap latches that way. Lippert sells touch up paint that I'll use to clean up....
    Please let us know how that works out. It could save a lot of frustration for people if it works as you suggest.
    Bob (retired) & Vicki
    Scuba Diver
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    2019 Reflection 31MB
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