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  1. #1
    Setting Up Camp
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    Angry Unreal - Dealer Damaged my new unit

    WOW - I am so angry right now.

    I ordered a new unit, waited for it to get built. It arrived last month. I wanted to pick it up on the 24th of June, but they could not accommodate me until Saturday 7/17.

    No big deal, I'm all set to go pick it up and I get these pictures in my email this morning.

    Click image for larger version. 

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    2022 Reflection 340 RDS (On Order) - Damaged and Cancelled, replaced with 2021 Northpoint 377 RLBH
    2021 Ram 3500 Cummins HO 6’4” bed / Pullrite Superglide 2315
    2017 Bass Cat Puma FTD / 250 Mercury Optimax ProXS

  2. #2
    Setting Up Camp
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    Apparently when moving it they dropped it off the hitch and damaged the front cap.

    We leave on Vacation 8/16..........
    2022 Reflection 340 RDS (On Order) - Damaged and Cancelled, replaced with 2021 Northpoint 377 RLBH
    2021 Ram 3500 Cummins HO 6’4” bed / Pullrite Superglide 2315
    2017 Bass Cat Puma FTD / 250 Mercury Optimax ProXS

  3. #3
    Paid my dues 😁 FT4NOW's Avatar
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    I could be crazy, but I dont think I'd want that unit anymore.

    Sent from my SM-G950U using Tapatalk
    2023 Momentum 398M-R
    2023 Ford F-450

    SOLD - 2021 Reflection 311BHS
    SOLD - 2017 Momentum 399TH

  4. #4
    Seasoned Camper
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    Jun 2020
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    Quote Originally Posted by Bill2e View Post
    Apparently when moving it they dropped it off the hitch and damaged the front cap.

    We leave on Vacation 8/16..........
    If they dropped the trailer you can have jack damage, frame damage and other damage that cannot be seen. At a minimum you would want a factory repair and I would want a different trailer. Hopefully you did not make final payment on it. If you can’t get a different trailer get your deposit back and walk away.
    Last edited by Always Learning; 07-16-2021 at 08:43 AM.
    2020 Reflection 337RLS
    2020 F350 Dually

  5. #5
    Setting Up Camp
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    Quote Originally Posted by Always Learning View Post
    If they dropped the trailer you can have jack damage, frame damage that cannot be seen. I would think you would want a factory repair and I would want a different trailer. Hopefully you did not make final payment on it.
    I have not taken delivery yet.

    I didn't even consider the possible unseen damage. Thank you
    2022 Reflection 340 RDS (On Order) - Damaged and Cancelled, replaced with 2021 Northpoint 377 RLBH
    2021 Ram 3500 Cummins HO 6’4” bed / Pullrite Superglide 2315
    2017 Bass Cat Puma FTD / 250 Mercury Optimax ProXS

  6. #6
    Long Hauler bertschb's Avatar
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    Jan 2015
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    Bend, OR and Palm Springs, CA
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    I can't imagine waiting months for a new RV only to have this happen. As others have said, I would not accept this unit. I'd order a new one.
    Brian & Kellie
    2020 Solitude 310GK-R, FBP, 1,460w solar, 540ah BBGC3, MORryde IS w/disc brakes
    2020 F-350 Platinum SRW Powerstroke Tremor, 60g TF fuel tank, Hensley BD3-F air bag hitch

    Previous setups:
    2019 Solitude 373FB-R, 2019 F-350 Platinum DRW Powerstroke, Hensley BD5 air bag hitch
    2016 Reflection 318RST, 2016 GMC 3500 Denali SRW Duramax, Hensley BD3 air bag hitch

  7. #7
    Rolling Along
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    Whatever state the landing gear sits upon (Texas c
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    I know you're going on vacation, but I would walk away from that trailer 100% without a doubt. There's sufficient evidence from those few photos that there is likely more severe damage under the surface.

    Newly full timing in our 2021 Momentum 395MS-R with our tow pig being a 2021 F-450 KR

  8. #8
    Fireside Member
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    Unreal - Dealer Damaged my new unit

    Quote Originally Posted by Bill2e View Post
    I have not taken delivery yet.

    I didn't even consider the possible unseen damage. Thank you
    I might go take a close look. Negotiate a deep discount, to the point they lose a bunch of money on the deal. If they agree, Make a temporary fiberglass repair and take the unit on an extended “test drive” while I’m on vacation. All while holding a big final payment until I return from the trip, and the unit performs well during the trip. Then in the off season, they take it to the factory service center for a proper repair. Or, get them to loan you a different unit while GD builds you a new one, at the previous agreed upon price.

    Stuff happens, but it’s how the respond and handle it that reveals their true character.


    Sent from my iPad using Tapatalk

  9. #9
    Fireside Member bobter3's Avatar
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    Jun 2020
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    Quote Originally Posted by A.Texas.Yankee View Post
    I know you're going on vacation, but I would walk away from that trailer 100% without a doubt. There's sufficient evidence from those few photos that there is likely more severe damage under the surface.

    Newly full timing in our 2021 Momentum 395MS-R with our tow pig being a 2021 F-450 KR
    I agree. You are buying a NEW 5'er, not a damaged one!! What have they had to say so far??
    2020 337RLS
    2018 F350 4WD CCLB Dually Diesel
    2010 FLHTCU and 2021 Explorer
    USAF 19th SPS Veteran

  10. #10
    Setting Up Camp
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    Quote Originally Posted by bobter3 View Post
    I agree. You are buying a NEW 5'er, not a damaged one!! What have they had to say so far??
    So far repair or order a new one.

    They can get me a new one rather quickly, but not quick enough to get in time for our trip.

    Fortunately I have my current unit, although significantly smaller.
    2022 Reflection 340 RDS (On Order) - Damaged and Cancelled, replaced with 2021 Northpoint 377 RLBH
    2021 Ram 3500 Cummins HO 6’4” bed / Pullrite Superglide 2315
    2017 Bass Cat Puma FTD / 250 Mercury Optimax ProXS

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