I had excellent customer service from SoftStart during the install process. Called during the install process and the Tech walked me through the complete installation wire by wire. Now I'm trying to figure out a problem, and they are unable to figure it out.

AC works fine, its just the indicator on the surge protector that shows the problem

Both on house power and hooked-up to a Honda 2200, all lights are green on the surge protector, until i start the AC, then my surge protector indicates a reverse polarity. I've run other electrical stuff, lights, microwave and fridge, and the problem with the reverse polarity does not surface.... I'm unable trace the problem, any recommendations before i spend $$ on an electrician??

Called back to SoftStart and they walked through each connection, wire by wire and its they way they said it should be..

Any help would be greatly appreciated..