My Nightmare Purcahse in Winston Salem

[KellerSantiago]

Hopefully anyone shopping the Winston Salem or Raleigh area for a "hometown" dealer will see this message before doing business.

I bought a 2021 31MB, went on a trip to the west coast and back over 6 weeks. Week 3 my bunk slide malfunctioned and had to be manually pushed back in after removing the motor locks. Our refrigerator never worked from day one (would freeze every day). Unfortunate, but stuff breaks, I get it.

Upon returning to NC, I promptly scheduled service with my dealer whom I bought the trailer from merely weeks before, dropped off at the end of MARCH. At first, the usual, COVID has caused delays, it will be a week or two, fine. In early June, I just had enough and was going to use my RV no matter what, called the dealer told them to get it out front and I will be by to pick it up for the weekend. I was told I must leave a deposit for fear that I would not return to have my warranty work performed by them and they would have to absorb the cost of the parts. Again, to be clear, they wanted me to pay them a deposit on my 2021 trailer for warranty repair. After a heated call with their manager (totally unprofessional), with my title in hand and ready to report stolen to the Sheriff's department if needed, I was headed up to retrieve. They released my trailer and I used it for a few days.

I brought it back to them, reluctantly, because my word means something to me as I indicated to them when I picked up that I would allow them the time to fix it.

JULY 29th and my RV is still on their property. My calls were not returned for the past 3 weeks and I sought an attorney to file suit. I also called the manufacturer and after a brutal hold of over an hour had a conversation. My parts were delivered to them on June 11th according to Grand Design Corporate. Thankfully, they at least appeared to care and are attempting to send their mobile tech to repair.

This dealer has called twice and left a vm that my trailer is in the shop. I finally think it will be fixed soon.
Hope this helps anyone in that area steer clear, you won't have a hard time figuring out which dealer with 2 locations I am speaking of, but I may post that information later as well.