User Tag List

Thanks Thanks:  0
Likes Likes:  0
Results 1 to 5 of 5
  1. #1
    Seasoned Camper Eaglehead's Avatar
    Join Date
    Jun 2014
    Location
    Siloam Springs, Ar
    Posts
    242
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Cudos to Grand Design service

    Just finished a 15 day trip to Boston and Plymouth ,Ma. as well as Portland,Maine and Niagara Falls, NY. We had a problem with the Atwood A/C so when we got to GD factory in Indiana I called JD Adams @ customer service. He had a Technician from Atwood come to our campsite to check it out. Since it was only 54 degrees outside he could not duplicate the problem. He was nice enough and gave me his cell # and told me if it acted up again on the way home to call him and Atwood would authorize repairs at my local RV dealer. As it turned out when we went on the tour of the plant, Tyler, the guy that took the group around told me he would put me in touch with Jerry McCarthy which he did. When I explained the issue he said " We are going to cut to the chase and just install a new unit" which they did. They installed a 15 btu Dometic which is what they are using on all 5er's now, the Atwood is only on the TT. I had them install a 13.5 btu in the bedroom as well for a an incredible low price, low profile unit to boot. They also changed all the interior light fixtures to LED's @ no charge.
    I can't say enough good about the company and I challenge anyone else to get this type of service from any of the other mfg. in this area. I always knew and expected issues but put a lot of faith in their company motto that they would stand behind what they say they will do.
    2014 Ram 2500 W / 6.7L diesel
    2014 303 RLS

  2. #2
    Seasoned Camper Lingerlonger's Avatar
    Join Date
    Aug 2014
    Location
    Maryland
    Posts
    388
    Blog Entries
    1
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Great!


    K
    Ken & Wilma
    Central Maryland
    2014 Reflection 337RLS #439
    2011 F250 CC 4x4

  3. #3
    Long Hauler LCBoyer's Avatar
    Join Date
    Oct 2014
    Location
    Los Fresnos, Texas
    Posts
    4,018
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Wow!! That is great to hear
    2018 Freedom Elite 24FE, 2 Yorkies, and my wife MARILYN, HAM call K0LCB. Traveling around this great country, making friends and seeing lot of beautiful and interesting places

  4. #4
    Big Traveler
    Join Date
    Apr 2014
    Location
    Ocala, FL
    Posts
    1,461
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Thats awesome! Great company!
    You said they installed bedroom a/c at incredible low price, I didn't think we could buy anything directly from manufacturer? Glad they hooked you up, just curious.
    Sounds like a great trip also.
    Scott and Jan Platt Ocala, FL
    Cameron(Son) & Chica(chihuahua)
    2014 Reflection 337RLS
    2015 Chevrolet Silverado 3500HD 4X4, Crew Cab, Dually, Diesel
    [SIGPIC][/SIGPIC]

  5. #5
    Seasoned Camper Eaglehead's Avatar
    Join Date
    Jun 2014
    Location
    Siloam Springs, Ar
    Posts
    242
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    You can if it is bought and installed at the factory.
    2014 Ram 2500 W / 6.7L diesel
    2014 303 RLS

Similar Threads

  1. Grand Design Customer Service
    By alnelson in forum General Discussion
    Replies: 6
    Last Post: 06-12-2021, 09:22 AM
  2. Grand Design - Customer Service At It's Finest.
    By TucsonJim in forum General Discussion
    Replies: 19
    Last Post: 01-29-2015, 06:48 PM
  3. Grand Design RV has best Warranty Service!!!! BUY ONE - You will not be Disapointed!
    By ACDW-Ottawa in forum Welcome Mat | New Member Introductions
    Replies: 6
    Last Post: 05-07-2014, 09:12 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

DISCLAIMER:This website is not affiliated with or endorsed by Grand Design RV, LLC or any of its affiliates. This is an independent site.