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  1. #41
    Big Traveler dryfly's Avatar
    Join Date
    Oct 2018
    Location
    Texas
    Posts
    1,220
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    Quote Originally Posted by BobLandry View Post
    I doubt GD is familiar with warranty procedures since they do not handle warranty claims. At any rate, you should not have been directed to Norcold.
    Grand Design has always prided itself as being a company with outstanding customer relations. We have read many positive comments on this forum how GD stepped up to help in many warranty situations. I experience it myself.

    Even if they don't handle warranty claims with individual trailer components, wouldn't it be beneficial to a company built on customer service to at least assist the buyer for one year (warranty) in contacting whoever does accept the claim? Something just doesn't seem right when a company washes it's hands of responsibility to a new trailer owner. Of course, we all know the dealer is the one that should ultimately step up to the plate, but we also know that's not happening in many instances currently.
    2020 Reflection 273MK

  2. #42
    Site Sponsor
    Join Date
    Nov 2019
    Location
    S. E. PENNSYLVANIA
    Posts
    919
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    @Dakota

    I've had great success in dealing with this Customer Service Rep. If she can't help you possibly she can hook you up with the right person. Good luck!

    Valerie Rogers
    Grand Design RV
    11356 CR 2
    Middlebury, IN 46540

    574-825-8000 x 3286

    Fax – 574-825-9249


    Email – [email protected]
    Bill & Colleen ~ Schwenksville, Pa
    2019 Reflection 337RLS
    2006 GMC Sierra 3500 8.1L V-8
    Firestone Ride-Rite Air Bags
    Front Stabilizer Bar
    Rear Anti Sway Bar

  3. #43
    Seasoned Camper
    Join Date
    Feb 2021
    Location
    Minnesota
    Posts
    350
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    4 Post(s)
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    Quote Originally Posted by IBEW Sparky View Post
    @Dakota

    I've had great success in dealing with this Customer Service Rep. If she can't help you possibly she can hook you up with the right person. Good luck!

    Valerie Rogers
    Grand Design RV
    11356 CR 2
    Middlebury, IN 46540

    574-825-8000 x 3286

    Fax – 574-825-9249


    Email – [email protected]
    Thanks! I’m going to wait until the new fridge is installed and then write a nice letter expressing my disappointment. We ended up spending a couple hundred dollars on ice, dry ice and a cooler during the trip. It really was a real headache. I am a trainer in a large company. Our products sell at a premium. I tell our people we don’t lose business over price, we lose it over lack of service. We love our 5th wheel and our dealer has been pretty good. I still have faith in Grand Design. We’ve heard nothing but good things about GD’s customer service. I won’t let one incident to cause me to bad mouth the company or lose faith that they strive to serve their customers well.
    Mike & Linda
    303RLS
    2013 F250 Turbo Diesel Crew Cab

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