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Thread: Locked out of one control
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04-11-2022, 06:37 AM #1
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Locked out of one control
Witn phone app I can't operate slides or awnings. Lights I can. Next to button for slide or awning it says device locked out. How do I unlocked?
2018 imagine 2970 RL pull with a 2012 Chevy Duramax 3500 srw[SIGPIC][/SIGPIC] And now a Reflection 315 RLTS
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04-11-2022, 07:50 AM #2
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Quickest path might be to call Lippert direct. LCI1.com, they have an excellent call center.
Did you try to reset the panel?
Close the app on your phone?
Remove/reinstall the app?
Sent from my iPad using Tapatalk
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04-11-2022, 08:08 AM #3
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It has happened to me a couple times as well. App restart did not work for me. A phone restart did. Android phone.
2018 Dodge 3500 6.7 Cummins SRW w/Aisin
2021 Reflection 303RLS
New to RV'ing since 1997
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04-11-2022, 08:14 AM #4
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Mine experiences this symptom also when I arrive at a site to set up (Compass Connect). I think it's a safety feature, I have to "wake" mine up by touching one of the switches on the panel. Probably to prevent any unintended extension if the awning or slides from your phone.
Mike & (RIP Karen)
2021 Imagine 2600RB
2011 Toyota Tundra 5.7 RW, Tow Package
Husky Centerline WDH
Champion 2500DF, Prodigy P2
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04-11-2022, 10:34 AM #5
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Is it only awning and slides that you're locked out from? If the motion lockout is activated, you cannot use you phone until you clear the message from the main screen in the trailer.
Curtis, Christine, Cole, and Charlotte
2007 Chevrolet Silverado Duramax LBZ, CCLB
2020 Momentum 351M
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04-11-2022, 12:42 PM #6
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I've seen this message too. I believe if you still have the 7-pin cable plugged into your vehicle, the motion lockout is activated. Try unplugging the 7-pin cable. You may have to then kill the app and restart it.
John & Susan
2019 F-250 SuperDuty CCSB
2022 Reflection 297RSTS
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04-12-2022, 11:00 AM #7
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Thanks for replying. Haven't been able to find Lci contact. Have tried shutting down app and reopen. Will try removing app then reinstall. 7 pin plug not plugged in. Have tried using buttons on panel, everything works that,just not from phone app. Will be home tomorrow 4/13. Can try more then.
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04-12-2022, 12:00 PM #8
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I haven't been able to work out the locking logic for the slide or awning either, but it seems like it's always locked right after I get somewhere and want to use the app to extend one or the other.
Matt, Irene, and Ruby (our Golden Retriever)
2022 Imagine 2600RB with ProPride 3P
2024 Silverado 2500 LTZ Gasser (3500 payload)
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04-12-2022, 06:09 PM #9
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04-12-2022, 07:06 PM #10
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One more possibility. Do you have CarPlay in your tow vehicle, and did you install Compass Connect on CarPlay? If so, is your vehicle running or key in accessory mode so that Compass Connect on CarPlay is talking to the RV?
When I've had this issue, I unplug my truck and shut it off. After restarting the app, the device locked message goes away.John & Susan
2019 F-250 SuperDuty CCSB
2022 Reflection 297RSTS
Air Springs - Couple of Questions
Today, 12:53 AM in Tow Vehicles