Furrion ehanced tstat

[NB Canada]

They sent me the Castle Winch solution a couple of months ago (which I did not install). I requested the new parts about a month ago, received them yesterday and installed them today. The A/C now works like it's supposed to! We are camping in the 90's, and the temp inside is much more consistent then before and it does not 'short cycle' anymore. They did not give me a hard time when I requested the parts, but I did give them the two part numbers when I called. Also, I mounted the new thermostat on the opposite side of the wall, facing into the living area. It does not make sense to me why they mounted it on the bedroom wall.

So there you go. Done with Grand Design. What a horrible company
Can’t wait until they go broke
The guy who I talked to wasn’t nice at all and said he would put me through to parts to buy the items if I wanted
Getting in bed with Furrion will be Grand Designs downfall. Can’t wait


2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew

[uwskier]

They sent me the Castle Winch solution a couple of months ago (which I did not install). I requested the new parts about a month ago, received them yesterday and installed them today. The A/C now works like it's supposed to! We are camping in the 90's, and the temp inside is much more consistent then before and it does not 'short cycle' anymore. They did not give me a hard time when I requested the parts, but I did give them the two part numbers when I called. Also, I mounted the new thermostat on the opposite side of the wall, facing into the living area. It does not make sense to me why they mounted it on the bedroom wall.

Going to do the same. Thanks for the update!

And I had no idea your tstat was in the bedroom. That's weird. Ours is in the living area.

[NB Canada]

Going to do the same. My relocation mod is still working great but it doesn't look as "finished" as a proper Tstat setup would. Thanks for the update!

And I had no idea your tstat was in the bedroom. That's weird. Ours is in the living area.

Goodluck. Their answer to me was too bad


2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew

[AZMike]

So there you go. Done with Grand Design. What a horrible company
Can’t wait until they go broke
The guy who I talked to wasn’t nice at all and said he would put me through to parts to buy the items if I wanted
Getting in bed with Furrion will be Grand Designs downfall. Can’t wait


2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew

Maybe you should call them again, getting a different CSR on the line. I have never had a nasty or indifferent person when I called. Your experience seems unique to me. The vast majority of posts I see dealing with Customer Service are overwhelmingly positive. If you can't see it that way, then maybe it's back to Jayco for you. Sorry you had a bad experience.

[AZMike]

Going to do the same. Thanks for the update!

And I had no idea your tstat was in the bedroom. That's weird. Ours is in the living area.

Mine is a 2021. Maybe they finally realized that the bedroom was a poor location, and decided to mount them in the living area.

[NB Canada]

Maybe you should call them again, getting a different CSR on the line. I have never had a nasty or indifferent person when I called. Your experience seems unique to me. The vast majority of posts I see dealing with Customer Service are overwhelmingly positive. If you can't see it that way, then maybe it's back to Jayco for you. Sorry you had a bad experience.

After persisting to talk to a manager he put me through to a Kate in which I had to leave a detailed message. This was 2 days ago. Her voicemail says she answers in the order she receives them so….yeah right

Moderator edit : Bashing comments removed

They were good at the start but now that I am 2 years out they couldn’t care less IMO


2021 Imagine 2400 BH
2018 GMC Sierra 4x4 crew

[grandaddy]

Just got my parts yesterday
looking at the new zone controller it still has a temperature sensor. when you installed the tstat did that bypass the sensor in the controller?

[AZMike]

Just got my parts yesterday
looking at the new zone controller it still has a temperature sensor. when you installed the tstat did that bypass the sensor in the controller?

Not sure about the room sensor in the control box, mine has it also. I don't really care, as long as my A/C works like it's supposed to. And it does.

[uwskier]

Not sure about the room sensor in the control box, mine has it also. I don't really care, as long as my A/C works like it's supposed to. And it does.

The true test will be winter heating season.

[grandaddy]

Not sure about the room sensor in the control box, mine has it also. I don't really care, as long as my A/C works like it's supposed to. And it does.

thanks for the reply. I'll get mine done soon.