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  1. #1
    Left The Driveway
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    Can't Connect to OneControl - 2022 311BHS

    We purchased a new 311BHS, installed Compass Connect on an Android device, and the app does not find our unit whether using scan with camera or search for devices. Both Bluetooth and Wi-Fi are enabled on my phone, and I even saw other units on the search for devices page while at a campground. I tried the battery disconnect switch but it didn't seem to power down the OneControl system. I also tried a hard reset on the touch screen panel. Is the connection over Bluetooth or Wi-Fi? Where is the unit located? Any other troubleshooting ideas? I'll give my dealer a call on Monday but thought I'd start here in case others have had this issue.

  2. #2
    Paid my dues 😁 FT4NOW's Avatar
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    Have you tried it with the One Control app, not the Compass Connect?

    Sent from my SM-G950U using Tapatalk
    2023 Momentum 398M-R
    2023 Ford F-450

    SOLD - 2021 Reflection 311BHS
    SOLD - 2017 Momentum 399TH

  3. #3
    Rolling Along
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    There should be a Connect button on the controller. Then do a search for it again without the app, just the phone BT search. It is BT.

    Got a pic of the controller?
    Randy and Kris

  4. #4
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    Thanks for the ideas. I tried the One Control app as well to no avail. I don't have a pic of the controller handy, but it's a Unity (I don't recall the specific model) located right behind the wall in the front storage area. I found a thread on the Facebook group that suggests disconnecting the power and ground wires to force a reboot. I'm going to try that soon and will report back if it takes care of it.

  5. #5
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    The board is a Unity X1.5. I disconnected power and ground wires for 10+ minutes, reconnected, and still cannot connect using either app.
    Last edited by jrgibjr; 06-28-2022 at 11:08 PM.

  6. #6
    Rolling Along
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    And there is no ‘Bluetooth’ connect button on the control panel? Has the Bluetooth logo.

    Click image for larger version. 

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    Randy and Kris

  7. #7
    Rolling Along
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    Is this your controller?

    https://www.youtube.com/watch?v=33WNIUzTuWY

    Maybe looking at the 3:28 mark will help.
    Randy and Kris

  8. #8
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    Quote Originally Posted by stroguy View Post
    Is this your controller?

    https://www.youtube.com/watch?v=33WNIUzTuWY

    Maybe looking at the 3:28 mark will help.
    Yes, that's the one. I'll give resync devices a shot.

  9. #9
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    Quote Originally Posted by stroguy View Post
    And there is no ‘Bluetooth’ connect button on the control panel? Has the Bluetooth logo.

    Click image for larger version. 

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    Not that I saw, but will take another look.

  10. #10
    Site Team Second Chance's Avatar
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    Moved to Control Systems.

    Rob
    U.S. Army Retired
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    2020 Solitude 310GK-R, MORryde IS, disc brakes,
    Sailun LRG tires, solar, DP windows, W/D
    (Previously in a Reflection 337RLS)
    Full time since 08/2015

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