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06-25-2022, 04:24 PM #1
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Can't Connect to OneControl - 2022 311BHS
We purchased a new 311BHS, installed Compass Connect on an Android device, and the app does not find our unit whether using scan with camera or search for devices. Both Bluetooth and Wi-Fi are enabled on my phone, and I even saw other units on the search for devices page while at a campground. I tried the battery disconnect switch but it didn't seem to power down the OneControl system. I also tried a hard reset on the touch screen panel. Is the connection over Bluetooth or Wi-Fi? Where is the unit located? Any other troubleshooting ideas? I'll give my dealer a call on Monday but thought I'd start here in case others have had this issue.
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06-26-2022, 12:36 PM #2
Have you tried it with the One Control app, not the Compass Connect?
Sent from my SM-G950U using Tapatalk2023 Momentum 398M-R
2023 Ford F-450
SOLD - 2021 Reflection 311BHS
SOLD - 2017 Momentum 399TH
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06-26-2022, 12:50 PM #3
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There should be a Connect button on the controller. Then do a search for it again without the app, just the phone BT search. It is BT.
Got a pic of the controller?Randy and Kris
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06-26-2022, 03:38 PM #4
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Thanks for the ideas. I tried the One Control app as well to no avail. I don't have a pic of the controller handy, but it's a Unity (I don't recall the specific model) located right behind the wall in the front storage area. I found a thread on the Facebook group that suggests disconnecting the power and ground wires to force a reboot. I'm going to try that soon and will report back if it takes care of it.
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06-28-2022, 08:00 PM #5
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The board is a Unity X1.5. I disconnected power and ground wires for 10+ minutes, reconnected, and still cannot connect using either app.
Last edited by jrgibjr; 06-28-2022 at 11:08 PM.
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06-28-2022, 09:34 PM #6
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06-28-2022, 10:43 PM #7
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Is this your controller?
https://www.youtube.com/watch?v=33WNIUzTuWY
Maybe looking at the 3:28 mark will help.Randy and Kris
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06-28-2022, 11:10 PM #8
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06-28-2022, 11:11 PM #9
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06-29-2022, 06:06 AM #10
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Moved to Control Systems.
RobU.S. Army Retired
2012 F350 DRW CC LB Lariat PS 6.7
2020 Solitude 310GK-R, MORryde IS, disc brakes,
Sailun LRG tires, solar, DP windows, W/D
(Previously in a Reflection 337RLS)
Full time since 08/2015
Victron 100 amp Autotransformer...
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