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  1. #1
    Left The Driveway
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    Advice on GD customer service

    A few days ago we had our main awning come off. Wind as about 7mph when we were opening it. The motor side mounting arm popped off the trailer (amazingly loud). I looked at the installation there were only 2 bolts holding it on. I called GD CS and they said there is nothing they will do since I am outside the 3yr frame/workmanship warranty. This is clearly an issue with installation. There should have been 4 bolts (according to Carefree). There were only 2 holes in my trailer so I know for certain it was not installed correctly.
    Any advise on getting GD to do the right thing.
    2017 Momentum 328m

  2. #2
    Site Sponsor
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    You can try calling back and speaking with a different CSR. Otherwise you'll have to fix it on your dime.
    2022 Imagine XLS 22MLE
    Sold: 2015 27RL
    2016 Ram 3500 Crewcab Cummins SRW

  3. #3
    Rolling Along johndeerefarmer's Avatar
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    Going all of the GD facebook groups and the GD official forum. Complain there. GD usually acts fast on complaints on FB
    Donald AKA johndeerefarmer
    2020 Ford F350 Powerstroke diesel
    2017 F150 ecoboost max tow
    2016 Reflection 29RS VIN# 573FR322XG3305717

  4. #4
    Fireside Member FjClay's Avatar
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    It’s 5 years old. I wouldn’t expect GD to repair it if it was me.

  5. #5
    Site Team Soundsailor's Avatar
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    Quote Originally Posted by mclaned View Post
    A few days ago we had our main awning come off. Wind as about 7mph when we were opening it. The motor side mounting arm popped off the trailer (amazingly loud). I looked at the installation there were only 2 bolts holding it on. I called GD CS and they said there is nothing they will do since I am outside the 3yr frame/workmanship warranty. This is clearly an issue with installation. There should have been 4 bolts (according to Carefree). There were only 2 holes in my trailer so I know for certain it was not installed correctly.
    Any advise on getting GD to do the right thing.
    2017 Momentum 328m
    So sorry that happened to you, we recently lost our awning so I can truthfully say "I feel your pain." We have the Solera awning so a different situation. But, as others have said, it doesn't seem likely that GD is going to repair something so far out of warranty. Could you post some pictures? There are many experienced folks on this forum, some may have gone through what you did and can help with repair advice.
    Stephen and Judy
    2022 Reflection 150 Series 260RD (Stella)
    2017 Chevy Silverado 2500 HD (Blue)
    Traded - 2018 Forest River Rockwood Minilite 2104S

  6. #6
    Site Sponsor NB Canada's Avatar
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    Why would you expect it?
    I mean some things maybe but this?

    No way.


    2021 Imagine 2400 BH
    2018 GMC Sierra 4x4 crew
    2021 Imagine 2400 BH
    2018 GMC Sierra 4x4 Crew 1840lb payload

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