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Thread: Warranty warning for new owners
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11-23-2022, 01:01 PM #1
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Warranty warning for new owners
Don't know if this is dealer specific. Dropped a list of about 30 items off and set up an appointment with the dealer about a month ago. GD gave them time on all the items.
Then today when I dropped the 310 off, I got to sign a form saying I could be liable for over $1,000 if Grand Design determines the warranty issues aren't covered. Whoops. Dropped a whole bunch of small stuff of the list and just left what I knew was broken on a new list. If GD doesn't warranty cover an item, they don't reimburse the dealer for the time to diagnose.
At least the dealer was up front about it and we culled the list down to what we both believed would be covered under warranty.Robin & John
2020 Ram 3500 LB SRW 4WD Crew Laramie 6.7HO Aisin, 55gal Titan 4014 payload
2022 Solitude 310GK-R - Dual pane, factory solar & Onan, 8K axles with discs, 18K GVWR, W/D, Heat Pump, Goosebox, Battleborn
2023 stays
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11-23-2022, 06:01 PM #2
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Never heard of this one before. My dealer has never had this statement on any of the warranty stuff we have asked to have fixed, even the loose trim or some roof caulking issues. We have been told that there are items that they cover from the sale of the trailer and items that Grand Design or other manufacturers warranty. Sounds like your dealer is trying to hose you for the things that they are suppose to cover.
RobRob & Barb
2022 Solitude 378MBS
2022 RAM 3500 SRW HO Aisin 4x4
Waterloo, Ontario, Canada
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11-23-2022, 06:26 PM #3
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Believe you are correct. Had a warranty issue in August and didn't have to go through this. Basically GD authorized .2 hours each to diagnose a bunch of issues on my list. Dealer is saying GD won't pay the dealer for the .2 hours if GD determines it's not covered under warranty. So things like my slide-topper which pulled out of the channel are now question marks. I will attempt to confirm this directly with GD. But everything noted should still be covered under the factory warranty - 8 months old.
Robin & John
2020 Ram 3500 LB SRW 4WD Crew Laramie 6.7HO Aisin, 55gal Titan 4014 payload
2022 Solitude 310GK-R - Dual pane, factory solar & Onan, 8K axles with discs, 18K GVWR, W/D, Heat Pump, Goosebox, Battleborn
2023 stays
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11-23-2022, 06:51 PM #4
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Isn't everything within the first year basically warrantied?
Chad
2023 23LDE 965W Solar, Victron Multiplus, Solar Controllers, Cerbo GX, 4x280AH DIY Lithium Batteries, SeeLevel Tank Monitoring, Shock Absorbers (Replaced 2022 22MLE)
2022 F350 6.7L Superduty, Carbonized Gray, Ultimate Lariat Pkg, 4WD, Crew Cab, 160" Wheelbase, 3.55EL Rear End, 3566# Payload
Adaptive Steering, Ultimate Camera Pkg, 20" Wheels, 397 Amp Dual Alternator, ARE Topper (Replaced 2004 F150)
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11-23-2022, 07:10 PM #5
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Robin & John
2020 Ram 3500 LB SRW 4WD Crew Laramie 6.7HO Aisin, 55gal Titan 4014 payload
2022 Solitude 310GK-R - Dual pane, factory solar & Onan, 8K axles with discs, 18K GVWR, W/D, Heat Pump, Goosebox, Battleborn
2023 stays
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11-23-2022, 08:48 PM #6
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Maybe GDs assumption is you or the environment may have possibly been at fault for some of the issues somehow - in other words not neccessarily a part or install failure, but weather or usage related?
We didnt had many issues with our GD trailer, but the 3 or 4 issues we did have GD covered 100%. I wonder if it could also possibly be your dealers writeup and presentation of the issues to GD? Either way, wish you luck with getting them all fixed under warranty.Jim and Annette
2019 Reflection 150 295RL
US Army Veteran
Missouri (AKA Misery)
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11-23-2022, 09:19 PM #7
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I don't know - slide out mis-aligned, brake and wheel locking intermittently, furnace duct disconnected, LEDs out, drawer slide bearings on floor, items identified in PDI and noted to be repaired, jacks not retracting, slide topper pulled out of channel, pantry door that won't stay closed when leveled, front compartment door warped, and a lot of things I could probably live with or repair myself but shouldn't have to. And since the dealer is complaining that GD is not being supportive, it might be their relationship with GD. Either way, I hope GD will honor their warranty.
Most frustrating to have Jaboni and Lippert support tell me that they'd rather deal directly with the end customer than through GD for warranty repairs. That isn't a good sign.Robin & John
2020 Ram 3500 LB SRW 4WD Crew Laramie 6.7HO Aisin, 55gal Titan 4014 payload
2022 Solitude 310GK-R - Dual pane, factory solar & Onan, 8K axles with discs, 18K GVWR, W/D, Heat Pump, Goosebox, Battleborn
2023 stays
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11-24-2022, 04:07 AM #8
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11-24-2022, 04:10 AM #9
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Seems to me that these things should be covered. I think my dealer also deals directly with the 3rd party for warranty items. I had an issue with the fridge not staying closed. Needed an adjustment and I believe they dealt with Norcold directly as many 3rd party items are warrantied through the 3rd party.
RobRob & Barb
2022 Solitude 378MBS
2022 RAM 3500 SRW HO Aisin 4x4
Waterloo, Ontario, Canada
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11-24-2022, 06:27 AM #10
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The fans on my refrigerator quit working during our first trip this year. 7 separate trips and they never worked. I brought the trailer in this month to get the recall (wiring issue) fixed and get the fan issue taken care of. After they took care of the wiring issue they tested the refrigerator. Guess what? The fans worked when they tested it. The dealer said they can’t charge GD for the warranty work on the refrigerator since there is no problem. I suspect the wiring issue somehow fixed the fan issue. But, I had to pay $136.00 in labor charges anyway. I’ve had the trailer less than two years and had to have the cooling unit replaced in year one and then had an entire season without a properly working refer. Im not a happy camper.
Mike & Linda
303RLS
2013 F250 Turbo Diesel Crew Cab
Need help with Imagine 2600 RL
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