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  1. #1
    Setting Up Camp
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    Pre-Sales Questions

    So far I have sent Grand Design two emails with pre sales questions. Never got any response. Makes me wonder about service after the sale if all I get is crickets before I put my money down.

  2. #2
    Setting Up Camp
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    Quote Originally Posted by lcseds View Post
    So far I have sent Grand Design two emails with pre sales questions. Never got any response. Makes me wonder about service after the sale if all I get is crickets before I put my money down.
    Hi,
    I understand your concerns. Right now is summer season, and the head honchos at Grand Design are most likely out at GD rallies or very busy. Not an excuse, but I find that this time of year for any brand TT is extremely busy. That is why I post to a forum to people who own the product, and will tell you the pros and cons. I will say I have heard great reviews in terms of people having issues with their grand designs and receiving support almost immediately- which is a lot more than other products can say. I also would like to say that we currently own a Heartland product, and we are amazed at the amount of Grand Design owners we run into on the road that love their rigs.


    Sent from my iPhone using Tapatalk
    Matt and Robin Bailey
    2017 Imagine 2670MK
    Ford F-350 SRW
    Abbey and Brandy (Boxers)

  3. #3
    campusa
    Guest
    I just purchased a momentum 385, and I as well sent three emails to the company over the course of the past two months inquiring about their products and never received a response so you are not alone.

  4. #4
    Commercial Member huntr70's Avatar
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    What are the questions?

    Everyone at GD is quite busy right now, with opening a new plant and other peak season activities.
    Steve- Inventory Manager at Tom Schaeffer's RV, Shoemakersville, PA www.tomschaeffers.com
    [email protected]
    2011 RAM 3500 SRW Outdoorsman Edition 4X4, 6.7 Cummins--TWEAKED!
    2021 Reflection 310RLS

  5. #5
    Seasoned Camper redram's Avatar
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    Maybe they need to organize there time better. Don
    2014 Reflection 303//2013 Ram 2500 turbo diesel Spring, TEXAS

  6. #6
    Setting Up Camp
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    I appreciate it's the busy season. But if they can't answer a few emails from pontential customers, they may end up not having any busy season. Waiting until the weather gets cold and things slow down is not really a plan. Plus, I imagine my emails will continue to get buried deeper and deeper in the email pile that an answer will never come. I worry about GD being a darling startup that turns into a mega manufacturer where customer service as well as quality declines. Maybe I will try again in a couple weeks.

  7. #7
    Seasoned Camper
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    When you buy a new vehicle do you email corporate or just go down to the local dealership and ask questions
    John & Caren
    2014 Solitude 369RL #331
    2005 Dodge 3500 Quad Cab Cummins & manual 6 speed

  8. #8
    Site Sponsor Steve and Cill's Avatar
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    Give them a call at 574-825-9679.

    Steve

  9. #9
    Setting Up Camp
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    I will end up doing that Steve thanks.

    longshot, one of my questions is about a fixture change during manufacturing. So yes, I would want that answer right from corporate vs a salesman at the dealership. Buy the time I buy, it's likely I'll know ten times more about the rig than the dealer. I only go to a dealer to pick up whatever I am buying. I rarely depend on their "expertise".

  10. #10
    Fireside Member Russ & Reen's Avatar
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    We had a question about our RV and called GD. We got a call back the following morning from a very pleasant and helpful person. I usually pick up the phone over an email when I want a quick response.
    Russ, Maureen, & Victor the Boxer
    2012 Ford F350 Lariat DRW 4x4 - 6.7 Diesel
    2015 Grand Design Solitude 375RE

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