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  1. #1
    Long Hauler Paul & Deb's Avatar
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    New Self Adjusting Brakes from eTrailer.com

    I posted my dissatisfaction with the shipment of my new brakes from eTrailer.com on another thread but I didn't want to continue to pollute that thread and wanted to start this new thread.

    Anyway, I ordered 4 new self adjusting Dexter brake sets for $54 apiece and no shipping, great price. I received them within a week, great shipping time. I received them in TERRIBLE condition. They were not individually wrapped or boxed. They were haphazardly dropped into a huge (way too large for the product allowing them to jostle around without containment), very thin cardboard box with a small amount of brown paper packing material. No paperwork or anything else in the box.

    I wrote an email to eTrailer telling them how disappointed I was in the quality of the shipping and told them I certainly hoped the assemblies were not damaged, yadda, yadda.

    Well, this morning I started the install and the first plate went on without issue (BTW, such an incredibly easy job for those of you who may want to do this). I went to get the second assembly and I won't go into to detail of what expletives came out of my mouth! Exactly what I feared .... a huge chunk of the pad material was missing. I found it in small pieces in the bottom of the box. I was fit to be tied and Deb had to really work to keep me from blowing a gasket







    Needless to say I immediately called eTrailer, they are open for ordering on Sundays, and voiced my displeasure. They apologized and promised to send out a replacement tomorrow and said it should be here by Thursday. Well, I wasn't happy with that. My trailer is sitting on jack stands waiting and I can't even jump to the other side without a bunch of extra work. I told her that wasn't acceptable and she said she would see what she can do. I will report back on that.

    Anyway, thanks for letting me vent. I have had good success ordering from eTrailer in the past and am very disappointed that they have lost my trust at this point.
    Paul "Poppy" and Deb Cervone
    2022 Imagine XLS 22MLE
    2021 Imagine XLS 17MKE - SOLD ; 2015 Grand Design Reflection 337RLS - SOLD
    2016 GMC Denali 3500HD SRW Duramax/Allison CC 4x4; Tire Minder TPMS

  2. #2
    King Pin
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    We ordered our FW hitch from them Paul. The packaging was the same as for your brakes. It kind of kept everything together, but the paint on the hitch was dinged from parts shifting around. Your post will make me think twice about ordering from them again unless they overnight the new brake assembly to you. I assume you thoroughly checked the remaining two to make sure they were pristine?

    Jim

  3. #3
    Long Hauler Paul & Deb's Avatar
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    Jim, best I can tell the other 3 are all okay but it is rather absurd that they get by with this! From any other vendor it appears each brake assembly is in it's own box. Maybe they get them from Dexter in bulk but man, they've got to do a better job than this. I guess when added to your hitch shipping experience it's not a good sign. I bought my seals from them and, again, great price and quick shipping but the packaging for 8 little seals was no big deal. This is another whole story,
    Paul "Poppy" and Deb Cervone
    2022 Imagine XLS 22MLE
    2021 Imagine XLS 17MKE - SOLD ; 2015 Grand Design Reflection 337RLS - SOLD
    2016 GMC Denali 3500HD SRW Duramax/Allison CC 4x4; Tire Minder TPMS

  4. #4
    Big Traveler
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    Man that sucks! As I mentioned in the other thread I bought my hitch from them. It was in the original B&W packaging, which was very good, so it arrived without a scratch. The other stuff I ordered was just little things that probably would have survived shipping in an envelope. I was going to get those brakes. Maybe from someone else now. Hope they jet you a new assembly pronto.
    Jim & Georgianne
    N. California
    2016 Reflection 29RS
    2008 Ford F-250 Super Duty PSD
    B&W Companion hitch
    Rubber turtle with no name

  5. #5
    Site Sponsor
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    Guess now we know why it's free shipping. Imagine actually paying for this unacceptable shoddy packing.

  6. #6
    Seasoned Camper
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    Mine have shipped. I'll report what I find.

    Brent
    Brent & Gina
    2018 Ford F250 PSD Crew Cab
    SuperGlide 16K Hitch
    Grand Design 303 RLS

  7. #7
    Site Sponsor JCR GD's Avatar
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    Got my 6 brake assemblies the other day from E-Trailer... same thing all thrown in two boxes (one with 4 and one with 2) not even any brown paper. Two of the assemblies were banged around enough that the shoes, adjusting cable and the star wheel where all dislodged and loose from correct assembly.

    I sent them an E-Mail and got a canned response thanking me for my input.

    I think I'm going to have them send me two replacements rather than try to put them back together myself.

    Thanks for the heads up Poppy ... gunna check the brake surfaces very closely.
    Jim (& Sharon)
    2015 GD Momentum 385TH - SOLD
    For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
    The toy:
    2017 RZR XP 1000 EPS SE

  8. #8
    Seasoned Camper gr8daggett's Avatar
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    I got my self-adjusting Lippert Brakes from Eastern Marine/Trailer Parts Superstore.
    Each was in their own box with new nuts and wire connectors.

    Still, two out of four were tweaked out of shape and had to be forced back into their normal configuration.
    I think it is a general industry mass produced I don't care thing.......
    Mike & Pat Clawson
    Marty & Bucky (Welsh Corgis)
    2015 Grand Design Reflection 337 RLS #2813
    Titan Disc Brakes, Liberty Rider Suspension
    2005 Chevy Silverado 2500HD Duramax/Allison
    Comfort Ride Hitch, 52 Gallon Titan XXL Fuel Tank, Banks Speed Brake, Firestone Air Lift Bags
    http://i1383.photobucket.com/albums/...pst4uyouma.gif

  9. #9
    Seasoned Camper gr8daggett's Avatar
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    Is there a torque spec for mounting the new brake assemblies??
    Mike & Pat Clawson
    Marty & Bucky (Welsh Corgis)
    2015 Grand Design Reflection 337 RLS #2813
    Titan Disc Brakes, Liberty Rider Suspension
    2005 Chevy Silverado 2500HD Duramax/Allison
    Comfort Ride Hitch, 52 Gallon Titan XXL Fuel Tank, Banks Speed Brake, Firestone Air Lift Bags
    http://i1383.photobucket.com/albums/...pst4uyouma.gif

  10. #10
    Site Sponsor JCR GD's Avatar
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    Well, I checked mine over carefully and found 4 damaged beyond acceptable. They are sending me 4 new ones ("packaged better") the rep seemed exasperated... probably because the shipping people are idiots and he's getting lots of calls! We'll see...

    FYI my boxes say "Quality checked by Donnie T" on the shipping label
    Jim (& Sharon)
    2015 GD Momentum 385TH - SOLD
    For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
    The toy:
    2017 RZR XP 1000 EPS SE

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