'21 Solitude - water heater, furnace issues

[Stepfam]

No hot water or heat ! Just purchased used solitude - Gas is flowing to stove but no heat or hot water. This is my first time with RV, would someone mind telling me some steps to get started? (Do u need to light a pilot light? Flip something “on”… ) I understand the thermostat, so I think I’ve got that correct (gas heat or electric and heat— neither get warm). The heat has setting does nothing. Do I need to turn something on with the control panel?
Thanks so much in advance!

[FT4NOW]

Welcome to the forum.

To better help with your issues, you might want to say how your setup is configured.

Is the thermostat controlled by the One Control system (i.e., all controls performed through the main LCD panel) or does each AC unit have an individual control in its associated area of the RV on the wall?

For the water heater, is the gas and/or electric mode selected on the main control panel? Depending which model WH you have, some have a physical switch on the WH itself located at the access panel on the outside of the RV. If you have an on demand WH, this will be a different setup.

[NB Canada]

Does the furnace run?
Does it blow cold air or is it not doing anything

[Stepfam]

No hot water or heat ! Just purchased used solitude - Gas is flowing to stove but no heat or hot water. This is my first time with RV, would someone mind telling me some steps to get started? (Do u need to light a pilot light? Flip something “on”… ) I understand the thermostat, so I think I’ve got that correct (gas heat or electric and heat— neither get warm). The heat has setting does nothing. Do I need to turn something on with the control panel?
Thanks so much in advance!

There are 3 units with separate thermostats (Airxcel).. only one has the heat option. I flipped the 2 switches on the control panel to “on” … ‘gas’’ and “electric “ water heater— I flipped them both…

Nothing happens at all when I use heat “gas”- doesn’t blow or anything. Heat electric does blow air from the ceiling- but it doesn’t stay on?

Please excuse my ignorance! Everything seems so easy with the 3 minute intro!

[Stepfam]

No- nothing… the gas stove works, so I guess my tanks are good, but I don’t know if I need to light something?…

[FT4NOW]

Sometimes a simple rest will fix the furnace. I'd try the simple route first, go through the selections until it says off on the thermostat. Turn it back to gas heat and see what happens. If no luck, turn off all power to AC unit and converter using breakers, and flip the battery disconnect switch to turn off 12v power. Turn everything back on and try gas heat again.

If that doesn't work, there is more troubleshooting to do.

Did everything work correctly when you purchased?

[Stepfam]

Ok, just went through these steps- still nothing from heat gas… I thought everything worked fine during the walk through but honestly didn’t notice the heat since the fireplace and everything was on..

[Ynot4me2]

Are any other 12v items working like your ceiling lights? Your battery disconnect might be on or low voltage. Are you plugged into shore power? Have you verified the fuses?

[Stepfam]

Yes- so weird- I feel like I’m missing something obvious. Thanks GD forum!! If we figure it out, I’ll update in case someone else has the same issue!

[Bowen83]

If you go to exterior of your trailer and remove the Hot Water Tank Shield. Take a step back from it and look at the left bottom portion of the tank. You will see an On/Off switch. You have to turn that switch to on whether you are running electric or gas. I’ve forgotten this switch on several occasions and I’m reminded we don’t have any hot water.